Claims Leader - Accident Benefits (Alberta Care First)

Aviva • Edmonton, AB

1d • Hybrid

About The Position

We are looking for someone to lead our Care First Healthcare (Accident Benefits) claims team in the West, merging disability/case management technical knowledge with a strong customer-centric focus. This role incorporates strategic planning as well as ensuring that appropriate procedures, processes, and tools are embedded and performed by the team. The successful candidate must make data-driven decisions to lead, while being responsible for the technical and people leadership of staff within the Care First Healthcare claims units. The successful candidate will have strong people leadership and engagement skills, validated execution capability, while showing initiative and creativity. The candidate must demonstrate the strategic mindset required to take our claim results to the next level. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Requirements

• Minimum of 2 years of validated Leadership skills in coaching/development of peers
• Strong data analytical skills, to enable effective decision making.
• Excellent interpersonal skills, showing leadership but also vulnerability.
• Outstanding problem-solving skills (experience with data analysis an asset).
• Excellent communication skills, required to effectively articulate complex issues to colleagues, business leaders and external partners.
• Innovative mindset
• Coaching abilities
• Self-motivated
• Customer service oriented
• Driven to help others succeed
• Desire to continually develop self and others

Nice To Haves

• Disability or Case Management experience preferred
• Accident Benefits experience preferred

Responsibilities

• Lead a team of Alberta “Care Specialists” under the new Care First legislation model.
• Work closely with other front-line managers to establish and implement care first claim strategies that will mitigate risk, rehabilitate claimants, and provide an excellent customer experience.
• Responsible for the technical, performance, and professional development of their team.
• Provide input on technical training content / programs.
• Build, plan, and implement claims management processes that support customers' return to function and appropriate claim resolution.
• Responsible for addressing customer services inquiries from brokers, insureds, vendors, and/or legal representatives.
• Work with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• Professional development education support.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed