Unit Claims Manager, Accident Benefits
About The Position
Join our growing team as an Accident Benefits Unit Claims Manager in Calgary or Edmonton. This is a full-time, permanent opportunity for a driven leader who can motivate teams, strengthen performance, and deliver an exceptional claims experience. We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
Requirements
- Leadership experience and/or 2+ years of Accident Benefits claims handling experience (considered an asset).
- Strong change management capability, with experience leading teams through transitions and supporting the adoption of new processes and technologies.
- Willingness to learn and develop technical expertise in Accident Benefits claims.
- A degree and/or CIP designation (or currently working toward one) is an asset.
- Strong computer proficiency and comfort working with claims systems and digital tools.
- Excellent communication, organization, and time-management skills.
- High accountability and a strong sense of ownership.
- A people-first approach that is supportive, respectful, and collaborative.
- Integrity, transparency, and professionalism.
- Customer-focused mindset with a commitment to excellence.
Responsibilities
- Lead, direct, and coordinate adjusters in the end-to-end claims process to achieve targets related to engagement, cost control, operational efficiency, and customer service.
- Support corporate and regional goals by monitoring team performance, ensuring high-quality claims handling, and maintaining compliance with standards, procedures, and productivity expectations.
- Manage team operations by planning, organizing, and overseeing the effective use of people, budget, and resources while promoting teamwork and supporting technical development and coaching.
- Contribute to continuous improvement by identifying and helping implement enhancements to operational processes.
- Provide guidance and make decisions on claim handling and indemnity payments in line with company guidelines and best practices.
- Promote the organization’s brand, values, and business principles with internal and external partners.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- Defined benefit pension plan offering guaranteed income for life.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
