Claims Representative Trainee – Accident & Sickness

Glatfelter Insurance Group. • Spring Garden Township, PA

2d • Onsite

About The Position

Glatfelter Insurance Group is seeking a Claims Representative Trainee – Accident & Sickness for their Glatfelter Claims Management team. This customer-facing claims adjuster position's primary responsibilities include the direct handling and payment of insurance claims within the handler's designated line of business, technical specialty, and financial authority with appropriate supervisory support. Upon hire, the associate will complete a training curriculum and/or train with the claims team during which all required licenses will be obtained, and technical claim handling training will be successfully completed. This position is required to be onsite at their Leader Heights, York, PA office.

Requirements

• Secondary school diploma or equivalent, college degree preferred.
• Transferable work experience will be considered.
• Effective verbal and written communication skills.
• Efficient time management skills, organization, and ability to prioritize daily tasks.
• Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology.
• Quality focus and attention to detail.
• Ability to perform calculations, prepare reports, and maintain files.
• Effective interpersonal skills and ability to work as part of a team.

Nice To Haves

• Medical Terminology and ICD10/medical billing a plus.

Responsibilities

• Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, confidentiality, and designated financial authority.
• Upholding the highest standards of customer satisfaction and service to insureds, brokers, regional directors, and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets.
• Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, routine written correspondence, and issuance of formal denial, disclaimer, and reservation of rights letters.
• Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors.
• Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, demonstrate proper reserving practices, and provide an appropriate basis for all claims handling decisions.
• All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business.
• All other duties as assigned.
• Develop a working knowledge and understanding of GCM (Glatfelter Claims Management) processes and procedures as well as GIG (Glatfelter Insurance Group) culture, products, and services within an appropriate period of time.
• Develop functional proficiency in the use of GIG/GCM computer systems and applications.
• Complete required training as assigned to enhance knowledge, expand technical understanding, and develop skills.
• Obtain all required adjuster licenses in an aggressive period.
• Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately.

Benefits

• 17 paid holidays (which includes a personal holiday and mental health and wellness day)
• Variety of leaves for personal, health, family, and volunteer needs.
• Tuition reimbursement program for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED