Claims Manager, Accident Benefits

Intact FC • Edmonton, AB

1d • CA$128,300 - CA$156,800 • Hybrid

About The Position

Join our growing Accident Benefits team as a Claims Manager, Accident Benefits. In this role, you will provide strategic and operational leadership across the Accident Benefits function, driving performance, quality claims outcomes, and an exceptional customer experience. You will lead and support Unit Claims Managers strengthen technical excellence, and ensure consistent execution of regional and corporate objectives. This role is a new member of our growing team.

Requirements

• Proven leadership experience in a claims environment (experience leading leaders is a strong asset).
• Accident Benefits technical expertise and/or significant experience managing Accident Benefits operations is an asset.
• Strong ability to drive performance through metrics, coaching, and operational planning.
• Demonstrated change leadership capability, including supporting adoption of new processes, tools, and technology.
• Strong knowledge of claims best practices, quality management, and risk/compliance expectations.
• Excellent communication, influence, and relationship-building skills with the ability to engage stakeholders at all levels.
• Strong decision-making, organization, and time-management skills; comfortable in a fast-paced environment with shifting priorities.
• Strong computer proficiency and comfort using claims systems and digital tools.
• High integrity, accountability, and a collaborative, people-first leadership style.
• Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

Nice To Haves

• CIP designation (or working toward) is an asset.

Responsibilities

• Lead business performance: Set direction and drive results across Accident Benefits to achieve goals related to customer experience, operational efficiency, file quality, engagement, and cost control.
• Provide people leadership: Lead, coach, and develop Unit Claims Managers and leaders; support performance management, succession planning, talent development, and a strong culture of accountability and inclusion.
• Drive operational excellence: Oversee workflows, capacity planning, and resource allocation to ensure timely, compliant, and high-quality claim handling across the region.
• Strengthen technical quality: Act as an escalation point for complex Accident Benefits matters; provide guidance on claim strategy, entitlement, indemnity decisions, reserves, and settlement approach in alignment with best practices and company guidelines.
• Deliver financial stewardship: Monitor and report on productivity, expense management, and financial outcomes; implement strategies to support cost containment and appropriate indemnity management.
• Enable change and continuous improvement: Lead change initiatives, process improvements, and technology adoption; identify opportunities to improve cycle times, quality, and the overall claims experience.
• Ensure governance and compliance: Promote consistent application of standards, procedures, and regulatory requirements; monitor audit outcomes and implement corrective actions as needed.
• Build partnerships: Maintain productive relationships with internal partners (e.g. underwriting, legal, SIU, finance) and external providers to support timely and effective claim resolution.
• Promote brand and values: Champion the organization’s customer-first approach, values, and business principles in all interactions.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan offering guaranteed income for life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree