Manager, National Accident Benefits

Definity Insurance Company • Calgary, AB

1d • CA$106,500 - CA$156,500 • Hybrid

About The Position

This role leads a team of Team Leaders handling Accident Benefit claims, providing strategic direction, coaching, and oversight. It focuses on driving performance, ensuring strong governance, and collaborating with key stakeholders. The position also emphasizes talent development, continuous improvement, and leading change.

Requirements

• University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college
• A minimum of 10 years general claims handling experience
• A minimum of 5 years claims leadership experience
• Proficiency and strong knowledge of Accident Benefits claims handling and portfolio management
• You must be enthusiastic and goal oriented
• Execution focused with a demonstrated history of change management
• Experience in an agile and fast paced environment
• Outstanding verbal and written communication skills
• A passion for coaching and mentoring
• You bring a sense of understanding and inclusion to problem solving
• Develop collaborative relationships with both external and internal customers
• You’re dependable with strong interpersonal skills
• Engagement and culture champion
• Must be proficient with Windows operating system and Microsoft Office (Excel)

Nice To Haves

• Completion of FCIP, CIP or CRM designation is an asset
• Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

Responsibilities

• Lead a team of 5 - 7 Team Leaders overseeing a portfolio of Accident Benefit claims
• Provide strategic direction, coaching and mentorship to Team Leaders
• Drive financial, strategic and operational objectives
• Provide technical oversight, authority and direction
• Effective planning, recruiting, development and retention of skilled and engaged talent
• Engage all stakeholders in effective portfolio management ,including underwriting, actuary and senior claims leadership.
• Ensure appropriate governance and oversight.
• Drive our quality assurance, transformation and continuous improvement journey
• Creating, implementing and measuring action plans to address gaps and opportunities
• Work collaboratively with cross-functional claims teams and broker partners
• Have a team mentality and ability to work outside of silos.
• Lead change

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree