Claims Assistant, Accident Benefits

Definity Insurance Company • Waterloo, ON

14h • CA$45,000 - CA$70,900 • Hybrid

About The Position

We are looking for a Claims Assistant to join our Accident Benefits team. Reporting to the Team Leader, this role is responsible for processing invoices accurately and on time, ensuring proper labeling and accurate data entry.

Requirements

• Minimum 2 years of office experience
• Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
• Excellent computer skills and proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Nice To Haves

• Some exposure to support functions in a claims area is an asset

Responsibilities

• Processing invoices payments accurately and on time.
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
• Completing Operational Risk Events for late payments
• Perform quality checks to ensure data integrity and compliance
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary
• Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted
• Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
• Contact medical facilities to obtain claim details
• Participate in bi-weekly huddles
• Monitor common mailboxes and respond to e-mails
• Other general duties as assigned

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed