Claims Intake Analyst (FNOL)

AIG • Río Piedras, PR

6d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Intake Analyst (FNOL) in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing.

Requirements

• Associate's degree or equivalent of a combination of experience and studies.
• Experience in customer service role.
• Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word.
• Detail-oriented with strong data entry accuracy.
• Fully bilingual. Must be able to communicate fluently in Spanish and English (oral and written)
• Data entry accuracy and speed
• Clear verbal and written communication
• Empathy and customer service orientation
• Problem solving skills for unusual situations
• Prioritization skills
• Adaptability
• Team Collaboration

Nice To Haves

• Basic knowledge of insurance terminology and concepts (preferred).

Responsibilities

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assists with claims payments occasionally.
• Identify potential fraud indicators and escalate appropriately.
• Follow established workflows and procedures.
• Meeting productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.
• Any other job related responsibility / project required by AIG.

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree