Claims Field Senior Property Adjuster

AAA • Los Angeles, CA

1d • $80,100 - $107,000

About The Position

This position handles moderate to complex homeowner property insurance claims written by the Interinsurance Exchange, in compliance with regulatory and statutory requirements. It investigates losses, evaluates damages, develops negotiation strategies, and resolves claims using discretion and independent judgment while following state and federal law and company Best Practices.

Field duties may involve using a company car and traveling locally to inspect accident scenes or first-party homeowner losses. The role may also involve participating in legal proceedings.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 4–6 years of prior claims handling experience.
• Working knowledge of claims administration best practices and procedures.
• Moderate knowledge of insurance, fault assessment, negligence, and subrogation principles.
• Comprehensive understanding of vehicle and building repair procedures and third-party liability issues.
• Working knowledge of Microsoft Office, general computer software, and claims software.
• Moderate leadership skills.
• Advanced organization and planning skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Valid driver's license, acceptable Department of Motor Vehicles record, and minimum liability insurance, as required by the state.
• An insurance or claims adjuster license may be required in specific states.

Nice To Haves

• 4–6 years of property claims administration experience.
• 1–3 years of experience in the construction industry.

Responsibilities

• Identify and obtain statements from insureds, vendors, and witnesses.
• Conduct phone and/or field investigations to determine coverage and damages and distinguish allegations from facts.
• Explain benefits, coverages, and the claims process verbally or in writing in compliance with regulatory and statutory requirements.
• Recognize and address moderate-complexity coverage issues.
• Evaluate and determine claim values based on property damage data.
• Negotiate with insureds within settlement authority to resolve claims.
• Update production reports and document and update claim files using company systems.
• Control expenses within areas of responsibility.
• Verify, interpret, and resolve coverage by gathering information to confirm policy applicability.
• Identify and address issues that may be questioned in an audit.
• Coordinate with internal and external departments as required.
• Attend and participate in legal proceedings as needed.
• Respond quickly and effectively to customer needs and problems.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Eligibility for an incentive program for full-time positions, based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior