Claims Facilitator

Erie Insurance•Upper Allen Township, PA

66d•$40,121 - $64,090•Onsite

About The Position

The Claims Facilitator works under minimal supervision to settle claims within limits of authority. This onsite position is based in Erie Insurance’s Harrisburg Branch Office and is part of the Casualty Claims Division, Zones Department. The role handles first-party automobile, third-party clear-liability automobile, and low-severity property claims, and provides support for property claims during periods of heavy volume.

Requirements

High school diploma or GED and one year of related claims handling, customer service, or clerical experience; or equivalent educational experience.
Obtain appropriate licenses as required by the state within 45 days of employment for external applicants or 90 days for internal applicants.

Nice To Haves

Bachelor’s or Associate’s degree.
Pursuit of general insurance education.

Responsibilities

Process first-party automobile, third-party clear-liability automobile, and low-severity property claims within limits of authority. Contact policyholders and/or claimants, verify coverage, set reserves, set up and/or issue payments using ERIE-approved payment methods, and settle claims.
Establish contact with all parties involved in a claim in accordance with ERIE’s expectations.
Handle inquiries from policyholders, agents, insurance carriers, claimants, and others.
Enter loss information into the claims system.
Prepare correspondence, forms, and related materials.
Review pending claims and activities on a regular basis.
Provide support for property claims during periods of heavy volume.

Benefits

Health, prescription, dental, and vision benefits for employees and dependents, with coverage beginning on the first day of work.
Low employee contributions to medical and prescription premiums; the company currently pays up to 97% of employees’ monthly premium costs.
Traditional pension plan; full-time employees are vested after five years of service.
401(k) with up to 4% contribution match, in addition to the pension.
Paid vacation, personal days, sick days, bereavement days, and parental leave.
Tuition reimbursement for higher education and industry designations.
Company-paid basic life insurance.
Short- and long-term disability insurance.
Orthodontic coverage for children and adults.
Adoption assistance.
Fertility and infertility coverage.
Well-being programs.
Paid volunteer hours for community service.
Dollar-for-dollar matching of charitable gifts each year.
Position may be eligible for an annual bonus payment.