Claims Facilitator

Erie Insurance•Cary, NC

19d•$40,121 - $64,090•Onsite

About The Position

Under minimal supervision, the Claims Facilitator settles claims within limits of authority. The role processes first-party automobile, third-party clear-liability automobile, and low-severity property claims, including contacting policyholders and claimants, verifying coverage, setting reserves, arranging or issuing payments using approved methods, and settling claims. The position is onsite at the Raleigh Branch Office. The selected candidate must obtain appropriate licensing within the required timeframe.

Requirements

High school diploma or GED and one year of related claims handling, customer service, or clerical experience; or equivalent educational experience.
Obtain appropriate licenses as required by state within 45 days of employment for external applicants or 90 days for internal applicants.

Nice To Haves

Bachelor’s or Associate’s degree.
Pursuit of general insurance education.

Responsibilities

Process first-party automobile, third-party clear-liability automobile, and low-severity property claims within limits of authority.
Contact policyholders and/or claimants, verify coverage, set reserves, arrange and/or issue payments using approved methods, and settle claims.
Establish contact with all parties involved in claims in accordance with ERIE’s expectations.
Handle inquiries from policyholders, agents, insurance carriers, claimants, and others.
Enter loss information into the claims system.
Prepare correspondence, forms, and related materials.
Review pending claims and activities regularly.
Provide support for property claims during periods of heavy volume.

Benefits

Health, prescription, dental, and vision benefits for employees and dependents, with coverage beginning the first day of work.
Low employee contributions to medical and prescription premiums.
Traditional pension plan.
401(k) with up to 4% contribution match.
Paid vacation, personal days, sick days, bereavement days, and parental leave.
Tuition reimbursement for higher education and industry designations.
Company-paid basic life insurance.
Short- and long-term disability insurance.
Orthodontic coverage for children and adults.
Adoption assistance.
Fertility and infertility coverage.
Well-being programs.
Paid volunteer hours.
Dollar-for-dollar matching of charitable gifts.