Claims Facilitator

Erie Insurance•Cary, NC

34d•$40,121 - $64,090•Onsite

About The Position

The Claims Facilitator works under minimal supervision to settle claims within limits of authority. The role processes first-party automobile, third-party clear-liability automobile, and low-severity property claims, handling contact with policyholders, claimants, and other parties; verifying coverage; setting reserves; arranging payments; and settling claims. The position also responds to inquiries, enters loss information into the claims system, prepares correspondence and related materials, reviews pending claims and activities, and supports property claims during periods of heavy volume. The selected candidate reports to Erie Insurance’s Raleigh Branch Office. Appropriate state licensing must be obtained within 45 days of employment for external applicants or 90 days for internal applicants. Multiple positions are available.

Requirements

High school diploma or GED and one year of related claims handling, customer service, or clerical experience, or equivalent educational experience.
Obtain appropriate state licenses within 45 days of employment for external applicants or 90 days for internal applicants.

Nice To Haves

Bachelor’s or associate degree.
Pursuit of general insurance education.

Responsibilities

Process first-party automobile, third-party clear-liability automobile, and low-severity property claims within limits of authority.
Contact policyholders and/or claimants, verify coverage, set reserves, set up and/or issue payments using approved payment methods, and settle claims.
Establish contact with all parties involved in a claim in accordance with ERIE’s expectations.
Handle inquiries from policyholders, agents, insurance carriers, claimants, and others.
Enter loss information into the claims system.
Prepare correspondence, forms, and related materials.
Review pending claims and activities regularly.
Provide support for property claims during periods of heavy volume.
Perform other job-related duties as requested by a supervisor or as they become evident.

Benefits

Health, prescription, dental, and vision benefits for employees and dependents, with coverage beginning the first day of work.
Low contributions to medical and prescription premiums; the company currently pays up to 97% of employees’ monthly premium costs.
Traditional pension plan; full-time employees are vested after five years of service.
401(k) with up to 4% contribution match.
Paid vacation, personal days, sick days, bereavement days, and parental leave.
Tuition reimbursement for higher education and industry designations.
Company-paid basic life insurance.
Short- and long-term disability insurance.
Orthodontic coverage for children and adults.
Adoption assistance.
Fertility and infertility coverage.
Well-being programs.
Paid volunteer hours.
Dollar-for-dollar matching of charitable gifts each year.
Position may be eligible for an annual bonus payment.