Claims Director - Workers' Compensation (Central)
About The Position
Berkshire Hathaway GUARD Insurance Companies is seeking an experienced Director of Claims – Workers’ Compensation to lead its Central Region claims team across multiple jurisdictions. This high-impact leadership role oversees claims operations and develops claims teams while advancing quality, service, compliance, and financial performance. The position provides strategic oversight of complex, catastrophic, and high-exposure claims; monitors claim quality, operational performance, and financial results; partners with internal and external stakeholders; and promotes talent development, operational consistency, technology, analytics, and continuous improvement. The role may be based in Wilkes-Barre, PA; Parsippany, NJ; Conshohocken, PA; Rosemont, IL; Plano, TX; or Scottsdale, AZ. The work schedule is hybrid, with two remote days and three in-office days. Hours are predictable, with no nights, weekends, or holidays.
Requirements
- At least 10 years of Workers’ Compensation claims experience with an insurance carrier.
- At least 5 years of progressive people-leadership experience in a multi-jurisdictional environment.
- Advanced knowledge of Workers’ Compensation claims, litigation, reserving, medical and disability management, Medicare compliance, settlement, and subrogation.
- Proven success leading claims teams and improving quality, compliance, operational, and financial outcomes.
- Strong leadership, communication, analytical, and decision-making skills.
- Bachelor’s degree or an equivalent combination of education and experience.
- Hold an active adjuster license or be willing and able to obtain and maintain all required state licenses; the company supports licensing costs, training, and continuing education compliance.
Nice To Haves
- Advanced degree or professional designation preferred.
Responsibilities
- Lead and develop Workers’ Compensation claims managers and professionals across multiple jurisdictions.
- Provide strategic oversight of complex, catastrophic, and high-exposure claims.
- Drive strategies for compensability, medical management, litigation, reserving, Medicare compliance, settlement, and recovery.
- Monitor claim quality, operational performance, and financial results to identify trends and improvement opportunities.
- Partner with legal, medical, compliance, actuarial, finance, SIU, and other key stakeholders.
- Build relationships with customers, brokers, and business partners.
- Champion talent development, operational consistency, technology, analytics, and continuous improvement.
Benefits
- Competitive pay and generous PTO.
- Medical, dental, and vision coverage starting day one.
- Licensing process support, including cost and training.
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What This Job Offers
Job Type
Full-time
Career Level
Director
