Claims Supervisor Workers Compensation

Gallagher•Syracuse, NY

3h•Remote

About The Position

Gallagher Bassett is seeking a Workers Compensation Claims Supervisor to lead a claims team serving the Northeast zone. The role is eligible for fully remote work. The supervisor oversees a team handling claims with varying caseload sizes and complexities, supports high-quality and efficient service, and guides the team in following GB’s Best Practices. The position involves hiring and training adjusters, setting team goals, motivating performance, managing workloads, using Gallagher technology to improve efficiency and service quality, and communicating proactively with clients, carriers, and brokers. The supervisor also manages competing priorities, identifies coaching opportunities, and supports team members’ development.

Requirements

High school diploma.
Minimum of 10 years of related claims experience.
Extensive background in workers compensation claims adjusting.
At least 2 years of leadership or people management experience in a claims environment.
Appropriately licensed and/or certified in all states in which claims are handled; must be licensed in one or more of the states handled or reciprocal.
Knowledge of all team member-related functions.
Northeast zone jurisdictional experience.

Nice To Haves

Bachelor’s degree.

Responsibilities

Lead and encourage a Workers Compensation claims team handling caseloads of varying sizes and complexities.
Guide the claims team in handling claims according to GB’s Best Practices.
Manage adjuster hiring and training and foster performance and continuous improvement.
Define team goals, motivate performance, and manage workloads to support efficiency.
Use Gallagher technology to improve team efficiency and service quality.
Communicate professionally, positively, and proactively with clients, carriers, and brokers.
Manage competing priorities, identify coaching opportunities, and support team members’ development.