Claims Supervisor Workers Compensation - California

Gallagher • Glendale, CA

2d • Remote

About The Position

Gallagher Bassett is hiring a Claims Supervisor to lead a California Workers Compensation claims team. The role is eligible for fully remote work. The supervisor leads and encourages a team handling varied caseload sizes and complexities, supports high-quality and efficient service, and guides claim handling in accordance with Gallagher Bassett’s Best Practices. The role includes managing adjuster hiring and training, setting team goals, managing workloads, using Gallagher technology to improve efficiency and service quality, communicating with clients, carriers, and brokers, and coaching team members for successful development.

Candidates must have at least 10 years of related claims experience, including a minimum of 5–10+ years adjusting a full indemnity desk plus litigation, and at least two years of leadership or people-management experience in a claims environment. California Workers Compensation jurisdictional experience and an active California adjuster designation, current on continuing education hours, are required. SIP designation is optional. A high school diploma is required; a bachelor’s degree is desired. Candidates must be appropriately licensed and/or certified in all states in which claims are handled and have knowledge of all team-member-related functions.

Requirements

• High school diploma.
• At least 10 years of related claims experience.
• At least 5–10+ years of experience adjusting a full indemnity desk plus litigation.
• At least two years of prior leadership or people-management experience in a claims environment.
• California Workers Compensation jurisdictional experience.
• Active California adjuster designation, with continuing education hours up to date.
• Appropriate licenses and/or certifications in all states in which claims are handled.
• Knowledge of all team-member-related functions.

Nice To Haves

• Bachelor’s degree.
• SIP designation is optional.

Responsibilities

• Lead and encourage a Workers Compensation claims team handling varied caseload sizes and complexities to deliver high-quality, efficient service.
• Guide the claims team to handle claims in accordance with Gallagher Bassett’s Best Practices.
• Manage adjuster hiring and training and encourage a culture of performance and continuous improvement.
• Define team goals, motivate performance, and manage workloads to support optimal efficiency.
• Use Gallagher technology to enhance team efficiency and service quality.
• Communicate professionally, positively, and proactively with clients, carriers, and brokers.
• Manage competing priorities, identify coaching opportunities, and support team-member development.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED