Claims Consultant- Accountants Professional Liability

The Hanover Insurance Group•Itasca, IL

5d•$115,000 - $165,000•Hybrid

About The Position

The Hanover is hiring a Claims Consultant within Specialized Claims to manage complex, high-exposure Accountants Professional Liability claims originating from jurisdictions across the country. The role covers advanced coverage analysis, investigation, evaluation, negotiation, and resolution, and may involve field consultation and collaboration with internal and external experts. The Consultant uses advanced technical skills, sound judgment, and significant autonomy to handle complex, high-value claims while meeting regulatory and company standards. The position also contributes specialized expertise, strategic consultation, and guidance to colleagues, and supports consistent handling of large losses across jurisdictions. This is a full-time, exempt role offering remote flexibility or a hybrid arrangement from the Itasca, Illinois office. The posted salary range is $115,000–$160,000, depending on experience, technical expertise, and qualifications. Additional compensation may include an annual bonus, long-term incentive, or spot recognition awards.

Requirements

Bachelor’s degree or equivalent experience.
Typically 8 or more years of professional experience in claims or related fields.
Strong negotiation skills in high-stakes situations, including the ability to secure favorable outcomes while preserving relationships and influencing stakeholders.
Ability to make independent, informed decisions with latitude for unreviewed action and to apply sound judgment and strategic thinking to complex claims.
Clear and effective verbal and written communication; ability to handle sensitive issues professionally and empathetically.
Ability to build constructive working relationships, collaborate across diverse perspectives, and contribute to a positive team environment.
Strong organization and time-management skills, including the ability to manage complex workflows and adapt to shifting priorities.
Deep understanding of applicable statutes, regulations, and case law, and ability to apply legal and regulatory knowledge to claim resolution and compliance.
Ability to draft factual, relevant, objective work products and maintain accurate, comprehensive claim documentation in internal systems.
Ability to use digital tools efficiently for claim handling and reporting.
Ability to mentor less experienced team members and support knowledge sharing and team development.
Commitment to internal and external customer expectations, including handling escalated issues with empathy and professionalism.
Ability to use a personal computer and standard office equipment, and to sit and/or stand for extended periods.
Ability to work on-site as needed, travel as necessary, and work in a fast-paced, changing, or stressful environment, including a noisy or loud work environment.
May be required to have and maintain a sufficient home-based internet connection.

Responsibilities

Independently manage highly complex claims with significant financial exposure and demonstrate expert-level technical knowledge across products and industry practices.
Negotiate settlements on the company’s largest and most sensitive losses using advanced strategies to mitigate risk and control expenses.
Provide strategic consultation on large claim handling, support staff and independent adjusters, help develop resolution strategies, and promote consistency across high-impact cases.
Communicate with leadership about critical claim developments and emerging trends.
Serve as a subject matter expert, contribute to departmental initiatives, and coordinate consistent handling of large losses across jurisdictions.
Co-adjust select cases to support learning and influence outcomes, and provide technical guidance and mentorship to less experienced adjusters.
Lead collaboration with underwriting, legal, agents, vendors, and other stakeholders to thoroughly investigate and evaluate complex claims.
Use data tools and analytics to identify trends, improve claim outcomes, and meet documentation standards; prepare detailed leadership reports and support continuous improvement.
Maintain appropriate state adjuster licenses and complete required continuing education.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) with company match
Tuition reimbursement
Paid time off
Company-paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Career development through on-the-job experiences, personalized coaching, and learning and development programs