Claims Consultant- Accountants Professional Liability

Hanover Insurance Group•Itasca, IL

4d•Hybrid

About The Position

The Claims Consultant within Specialized Claims manages complex, high-exposure Accountants Professional Liability claims originating in jurisdictions across the country. The role handles coverage analysis, investigation, evaluation, negotiation, and resolution, often involving field consultation and collaboration with internal and external experts. It requires advanced technical skills, sound judgment, autonomy, and professionalism, while ensuring compliance with regulatory and company standards in sensitive, high-impact claim scenarios. The Consultant independently manages claims with significant financial exposure, negotiates settlements on large and sensitive losses, and provides strategic consultation to staff and independent adjusters. The role also serves as a subject matter expert, supports consistent handling across jurisdictions, mentors less experienced adjusters, collaborates across functions, uses data and analytics to improve claim outcomes, and prepares reports for leadership. The position is full-time and exempt, with remote flexibility or a hybrid arrangement from the Itasca, Illinois office. The salary range is $115,000–$160,000, depending on experience, technical expertise, and success managing complex claims.

Requirements

Bachelor’s degree or equivalent experience required.
Typically 8+ years of professional experience in claims or related fields.
Strong negotiation skills in high-stakes situations, with the ability to secure favorable outcomes while preserving relationships.
Ability to influence internal and external stakeholders.
Ability to make confident, informed decisions independently and operate with latitude for unreviewed action.
Sound judgment and strategic thinking in complex claim scenarios.
Clear and effective verbal and written communication skills.
Ability to promote open dialogue and handle sensitive issues professionally and empathetically.
Ability to maintain constructive working relationships across diverse perspectives and foster collaboration.
Strong organization and time-management skills; ability to manage complex workflows and adapt to shifting priorities and business needs.
Deep understanding of applicable statutes, regulations, and case law, and ability to apply legal and regulatory knowledge to claim resolution and compliance.
Ability to draft factual, relevant, and objective work products.
Ability to maintain accurate and comprehensive claim documentation and navigate digital tools for claim handling and reporting.
Ability to mentor less experienced team members on compliance, communication, and conflict resolution.
Commitment to meeting internal and external customer expectations.
Ability to use a personal computer and standard office equipment.
Ability to sit and/or stand for extended periods.
Ability to work on-site as needed and travel as necessary.
Ability to work in a fast-paced, changing, or stressful environment and in a noisy or loud work environment.
May be required to have and maintain sufficient home-based internet connection.

Responsibilities

Independently manage highly complex claims with significant financial exposure.
Demonstrate expert-level technical knowledge across products and industry practices.
Negotiate settlements on the company’s largest and most sensitive losses, using advanced strategies to mitigate risk and control expenses.
Provide strategic consultation on large claim handling to staff and independent adjusters.
Participate in developing resolution strategies and ensure consistency across high-impact cases.
Maintain ongoing communication with leadership, sharing insights and updates on critical claim developments and emerging trends.
Serve as a subject matter expert and contribute to departmental initiatives.
Coordinate consistent handling of large losses across jurisdictions.
Co-adjust select cases to support learning and influence outcomes.
Provide technical guidance and mentorship to less experienced adjusters.
Lead cross-functional collaboration with underwriting, legal, agents, vendors, and other stakeholders to thoroughly investigate and evaluate complex claims.
Use data tools and analytics to identify trends, improve claim outcomes, and ensure compliance with documentation standards.
Prepare detailed reports for leadership and support continuous improvement efforts.
Maintain appropriate state adjuster licenses and complete required continuing education.
Maintain accurate and comprehensive claim documentation using internal systems.
Support knowledge sharing and team development.
Handle escalated issues with empathy and professionalism.