Claims Supervisor -Liability

Gallagher•Lower Allen Township, PA

1d•Remote

About The Position

At Gallagher Bassett, the Claims Supervisor leads a liability claims team and supports clients through complex and challenging situations. The role involves supervising claims staff, promoting the company’s best practices, developing talent, managing workloads, using technology to improve efficiency and service quality, and communicating proactively with clients, carriers, and brokers. The position is eligible for fully remote work and covers open jurisdictions. Candidates should have a background in fraud or special investigations, supervisory experience, claims handling and leadership experience, and at least 10 years of related claims experience, including handling litigated files. A high school diploma and appropriate licenses or certifications for all states in which claims are handled are required. Litigation, catastrophic loss, and trucking or transportation experience are preferred; a bachelor’s degree is desired. Gallagher offers competitive compensation, comprehensive benefits programs, career development and ongoing learning opportunities, a collaborative culture with accessible leadership, and meaningful work with global reach and local impact.

Requirements

High school diploma.
At least 10 years of related claims experience.
Claims-handling experience on litigated files.
Appropriate license and/or certification in all states in which claims are handled.
Knowledge of all team-member-related functions.
Prior claims-handling and leadership experience.
Background in fraud or special investigations (SIU) with some supervisory experience.

Nice To Haves

Bachelor’s degree.
Experience with litigation, catastrophic loss, and trucking or transportation.

Responsibilities

Lead and encourage a liability claims team handling caseloads of varying sizes and complexity to deliver high-quality, efficient service.
Guide the claims team in handling claims according to Gallagher Bassett’s Best Practices.
Manage adjuster hiring and training and foster performance and continuous improvement.
Set team goals, motivate performance, and manage workloads to support efficiency.
Use Gallagher technology to improve team efficiency and service quality.
Communicate professionally, positively, and proactively with clients, carriers, and brokers.
Manage competing priorities, identify coaching opportunities, and support team members’ development.
Understand all team-member-related functions.