Claims Assistant

Tokio Marine HCC•Los Angeles, CA

3d•Onsite

About The Position

Tokio Marine HCC – Surety Group is hiring a Claims Assistant for its Los Angeles, California branch office. Under immediate supervision, this role performs general administrative duties supporting Contract Funds Control Services staff and the claims department. The position handles claim and bond files, document scanning and copying, mail processing, office and kitchen supplies, and data-entry support for the Funds Control area. It also assists Claims Examiners and performs other related clerical and administrative duties as assigned.

Requirements

High school diploma or GED, or equivalent education and/or experience.
Up to 2 years of clerical experience in a professional office setting.
Knowledge of principles, practices, and procedures, with the ability to apply that knowledge.
Solid written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy.
Advanced organizational and analytical skills, including demonstrated ability to manage multiple tasks simultaneously.
Knowledge of industry changes, legal updates, and technical developments related to the applicable area of the Company’s business.
Intermediate proficiency and experience using Microsoft Office, including Excel, Access, PowerPoint, and Word.

Responsibilities

Scan and save documents to the internal network.
Return pulled files to the Court, Contract, or Subrogation departments.
Create and file folders for contract surety release forms.
Locate claim files that are open, in subrogation, or in storage; make copies of claim files; and store closed claim files.
Complete requests for bond files, including following up with agents and other Tokio Marine HCC employees or branches.
Take inventory of kitchen supplies, request new supplies, pick up office and kitchen supplies, and distribute them as needed.
Stock and maintain paper, toner, letterhead, and envelopes in the copy room; order, distribute, and maintain department office supplies.
Open, sort, stamp, and distribute mail to department personnel; send regular and certified mail for examiners when requested; enter the day’s claims into the Proof of Claims list; collect and apply postage; and send out department mail before daily pickup.
Pick up new mail that arrives throughout the day.
Support the Funds Control area, including assisting with data entry.
Pull files for Claims Examiners and re-file them as needed.
Assist Claims Examiners as needed and handle large copying projects as needed.
Perform other related clerical and administrative duties as assigned.
Follow work plans, established timelines, and predefined goals, and meet commitments on deadlines.
Communicate activities, results, and observations with employees and management as appropriate.
Perform work thoroughly, cost-efficiently, and at a high productivity level.
Comply with corporate policies and procedures, report breakdowns in controls to management, and conduct activities safely.