Claims Assistant I - SSL

Reliance Matrix•Canandaigua, NY

12d•$18 - $22

About The Position

The Claims Assistant is an administrative support position within the Standard Security claims department. The role supports the processing of Paid Family Leave and Disability claims, filing claimant information, and handling incoming and outgoing department communications. It requires careful handling of personal health information and compliance with HIPAA rules and regulations. Duties and responsibilities may change at any time, with or without notice. The position is based in Canandaigua, New York. Work location may be flexible if approved by the Company. The expected base-pay hiring range for work performed in the primary location is $17.68–$21.87 per hour; starting pay depends on factors including work location, skills, experience, qualifications, and market conditions.

Requirements

High school diploma or equivalent required.
Ability to handle confidential information with judgment and discretion.
Typing speed of at least 40 words per minute.
Prioritization and organizational skills.
Clear and succinct verbal and written communication skills.
Ability to work in a team-oriented environment.
Equivalent experience may be gained through any combination of formal education, on-the-job training, and work or life experience.
No travel required.

Responsibilities

Accurately file claimant-specific information in the DocuWare system, with oversight and manager interaction when needed.
Accurately input Paid Family Leave and Disability claims into the system, with oversight and manager interaction when needed.
Open and distribute incoming mail.
Support multiple incoming faxes.
Support multiple incoming and outgoing emails, with oversight and manager interaction when needed.
Maintain adherence to department standards, including policies, procedures, schedules, and assignments.
Maintain and protect personal health information, uphold confidentiality, and abide by HIPAA rules and regulations.
Perform other duties as assigned.

Benefits

Annual performance bonus for all team members.
401(k) company match that is immediately vested.
Choice of three medical plans, including prescription drug coverage; company contribution to a Health Savings Account for High Deductible Health Plan enrollees.
Dental and vision coverage options.
Company-provided life and disability insurance.
Paid parental leave and adoption assistance.
Hybrid work arrangements for eligible roles.
Tuition reimbursement and continuing professional education.
Paid time off, starting at at least 20 days per year for new hires, plus nine company-paid holidays; PTO may increase with company level and years of service.
Volunteer days, community partnerships, and an Employee Assistance Program.
Employee Resource Group program.