Claims Assistant I - SSL

Reliance Standard Life Insurance Company•Canandaigua, NY

10d

About The Position

The Claims Assistant is an administrative support position within the Standard Security claims department. The role supports the processing and administration of claimant information and Paid Family Leave and Disability claims, as well as incoming and outgoing mail, faxes, and emails. The Claims Assistant follows department policies, procedures, schedules, and assignments; protects personal health information; and maintains confidentiality in accordance with HIPAA requirements. Duties and responsibilities may change at any time, with or without notice. The expected hiring range is $17.68–$21.87 per hour for work performed in the primary location of Canandaigua, New York. This range covers base pay only. Starting pay may depend on work location, job-related skills, experience, qualifications, and market conditions. Work location may be flexible if approved by the company. Hybrid arrangements are available for eligible roles. Reliance Matrix describes its culture as inclusive and guided by the values of integrity, empowerment, compassion, collaboration, and fun. The company is an equal opportunity employer.

Requirements

High school diploma or equivalent.
Ability to handle confidential information with judgment and discretion.
Typing speed of at least 40 words per minute.
Demonstrated prioritization and organizational skills.
Ability to communicate clearly and succinctly, verbally and in writing.
Ability to work in a team-oriented environment.

Responsibilities

Accurately file claimant-specific information in the DocuWare system, seeking oversight and manager interaction when needed.
Accurately enter Paid Family Leave and Disability claims into the system, seeking oversight and manager interaction when needed.
Open and distribute incoming mail.
Support multiple incoming faxes.
Support multiple incoming and outgoing emails, seeking oversight and manager interaction when needed.
Follow department standards, including policies, procedures, schedules, and assignments.
Maintain and protect personal health information and comply with confidentiality requirements and HIPAA rules.
Perform other duties as assigned.

Benefits

Annual performance bonus for all team members.
Generous 401(k) company match that is immediately vested.
Choice of three medical plans, including prescription drug coverage.
Company contribution to a Health Savings Account for eligible High Deductible Health Plan enrollees.
Multiple dental and vision coverage options.
Company-provided life and disability insurance.
Paid parental leave and adoption assistance.
Hybrid work arrangements for eligible roles.
Tuition reimbursement and continuing professional education.
Paid time off, with new hires receiving at least 20 days per year, plus nine company-paid holidays; PTO may increase with company level and years of service.
Volunteer days and community partnerships.
Employee Assistance Program.
Employee Resource Group program.