Claims Assistant

Southern Company • Atlanta, GA

3d • Onsite

About The Position

The Claims Assistant provides administrative claims support to the claims and leave management teams and leadership at Southern Company Gas and its subsidiaries. The role supports claims intake and processing, payments, recordkeeping, correspondence, meetings, office administration, and coordination with internal and external stakeholders.

The position works in an office environment and requires occasional travel. The successful candidate will bring administrative support experience, customer service and data-entry skills, computer proficiency, interpersonal and analytical abilities, and a professional approach to confidential information.

Requirements

• High school diploma or GED.
• 1–2 years of administrative support experience with strong customer service and data-entry skills.
• Equivalent academic education and experience.
• Advanced data-entry proficiency and computer literacy.
• Interpersonal skills, including negotiation skills.
• Analytical and research skills.
• Ability to plan and manage multiple tasks, prioritize, track deadlines, and manage time effectively.
• Technical proficiency with office software and tools, including Microsoft Office Suite, Oracle, and GCMA|CC&B.
• Professionalism and the ability to maintain confidentiality.

Nice To Haves

• Associate In Claims (AIC).

Responsibilities

• Complete intake, triage, set-up, and assignment of general liability, workers’ compensation, and vehicle accident claims.
• Pay vendor invoices related to department expenses and process Claims Department payments, including workers’ compensation medical bills.
• Perform accurate data entry and maintain detailed records.
• Assist the Claims Assistant Supervisor with coordinating and executing the Cristo Rey Atlanta Corporate Work Study Program.
• Schedule and coordinate department meetings, video conferences, and catering; provide overall meeting support.
• Communicate effectively with internal and external stakeholders.
• Order office supplies and maintain supply inventory.
• Ensure compliance with company policies and regulations.
• Prepare reports and documentation as required.
• Perform other duties as requested by management.
• Manage the Gas Claims Department email box and complete assignments in the Claims Assistant email box.
• Send acknowledgment letters on new claims.
• Process settlement payments for the Legal Department and Claims staff as needed.
• Request W-9s and vendor ID numbers for claimant payments.
• Open and distribute mail, including FedEx, and establish and maintain a FedEx account.
• File materials and oversee projects related to retention requirements.
• Manage the claims 800 line by retrieving voicemails and returning calls.
• Manage faxes and attach documents to applicable files.
• Establish approved reserves in Assure.
• Process miscellaneous checks in Oracle and Assure.
• Process subrogation receivables and payments.
• Plan, execute, and oversee projects efficiently, aligning administrative work with organizational goals.
• Identify issues, develop solutions, analyze data, and make informed decisions.
• Prioritize tasks and manage time to meet deadlines while providing excellent service to internal and external clients.
• Coordinate effectively with Claims Adjusters and the Claims Leadership Team.
• Collaborate with the Legal Department on litigated cases.
• Identify areas for improvement, seek constructive feedback, and participate in activities that promote a positive workplace culture.
• Maintain open communication with team members and management.
• Maintain professionalism and confidentiality in all interactions.

Benefits

• Competitive base salary.
• Annual incentive awards for eligible employees.
• Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being.
• May be eligible for additional compensation, such as an incentive program, subject to applicable plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED