Claims Analyst III, E&O

AIG • New York, NY

3d • $68,000 - $91,000 • Onsite

About The Position

The Claims Analyst III, E&O handles multi-line financial lines claims brought against insureds, from initial claim through conclusion. The role determines coverage, evaluates liability, assesses damages, and establishes timely reserves for claims tendered under Errors & Omissions policies, including School Leaders, Public Officials, Lawyers, Media, and Cyber. The analyst works with insureds, brokers, counsel, underwriting, and senior claims management to resolve claims.

The position manages a portfolio from coverage inquiry through legal liability assessment and quantum analysis to timely, accurate resolution. It focuses on customer-focused claim handling, minimizing indemnity exposure, and mitigating vendor and legal expenses while applying the principles of Treating Customers Fairly. The analyst communicates with internal and external stakeholders as an E&O claims expert, collaborates with underwriting on claim exposure and trend feedback, policy renewals, and client relationships, and supports continuous improvement through Quality Assurance and Regional Audit processes.

Requirements

• Experience handling third-party claims, litigation, or related work.
• Knowledge of legal, regulatory, litigation, and procedural requirements for professional liability and/or construction claims.
• Bachelor’s degree or equivalent.
• Experience in negotiation, mediation, arbitration, and alternative dispute resolution for higher-value complex claims.
• Policy language skills that enable accurate and consistent interpretation of policy wording.
• A track record of effectively following up on recommendations from technical claims audits and continuously improving file handling.
• Ability to influence claims and non-claims stakeholders by effectively directing claims strategy.

Nice To Haves

• Multi-state adjuster licenses.
• Juris Doctor (JD).

Responsibilities

• Handle multi-line financial lines claims brought against insureds from inception through conclusion.
• Determine coverage, evaluate liability, assess damages, and establish timely reserves for claims tendered under Errors & Omissions policies.
• Manage a portfolio of claims from coverage inquiry through legal liability assessment and quantum analysis to resolution.
• Resolve claims in a timely, accurate, and customer-focused manner while minimizing indemnity exposure and mitigating vendor and legal expenses.
• Promote and demonstrate the principles of Treating Customers Fairly in claims handling.
• Communicate regularly with internal and external stakeholders as an Errors & Omissions claims expert and thought leader.
• Work with underwriting partners to provide feedback on claim exposures and trends.
• Work with underwriting on policy renewals and promote client relationships.
• Support Quality Assurance and Regional Audit processes and continuous improvement in Claims.
• Communicate claim developments and outcomes to key internal and external stakeholders.
• Effectively direct claims strategy and influence claims and non-claims stakeholders.

Benefits

• Competitive benefits package covering health, wellbeing, financial security, and professional development.
• Bonus eligibility in accordance with the terms of the applicable incentive plan for positions based in New York City.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level