Complex Claims Consulting Director - Financial Lines D&O/E&O

CNA•Chicago, IL

About The Position

This individual-contributor role is a recognized senior technical expert position focused on resolving the most complex, high-severity Public D&O and Financial Institutions E&O claims. The role manages matters involving public companies and financial institutions, often with multi-year duration and significant loss exposure, and operates with high levels of authority alongside senior leadership. Responsibilities span coverage determinations, investigations, communications with business partners, resolution strategies, risk transfer, negotiations, and complex litigation management. The position also supports customer service, quality and cycle-time standards, regulatory compliance, executive communications, and the development of less experienced Claim Professionals. The position typically reports to a Director or above.

Requirements

Bachelor’s degree, master’s degree, or equivalent experience.
Typically a minimum of 10 years of relevant experience.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Expert knowledge of specialty insurance, products, policy language, coverage, and claim practices.
Excellent verbal and written communication skills, including the ability to explain complex claim facts, analysis, and recommendations concisely to senior management and external partners.
Demonstrated analytical, investigative, and critical-thinking skills, sound business judgment, and the ability to evaluate and resolve ambiguous and complex problems.
Extensive experience leading complex negotiations and developing and implementing resolution strategies.
Strong work ethic, time-management and organizational skills, and ability to work independently in a fast-paced environment.
Ability to drive results and take a proactive, long-term view of business goals and objectives.
Extensive experience interpreting D&O and E&O insurance policies and coverage.
Ability to partner with internal resources, oversee and manage outside counsel, and collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast-paced, challenging environment.
Knowledge of Microsoft Office Suite and ability to learn business-related software.
Demonstrated ability to value diverse opinions and ideas.

Nice To Haves

Juris Doctor (JD).
Advanced negotiation experience.
Professional designations, such as CPCU, are highly encouraged.

Responsibilities

Manage an inventory of complex Public D&O and Financial Institutions E&O claims, overseeing claim handling in accordance with company protocols.
Drive continuous improvement in claim and account handling while providing professional, timely service and meeting quality and cycle-time standards.
Verify coverage and set and manage timely, adequate reserves by interpreting policy language and estimating claim valuation.
Lead focused investigations into compensability, liability, and covered damages, gathering information and working with experts or other parties as needed.
Develop, own, and execute claim-resolution strategies with internal and external partners, including managing reserves, collaborating with coverage experts, negotiating settlements, managing litigation with counsel, and authorizing payments within the role’s authority.
Establish and manage significant claim budgets by selecting and managing resources and coordinating work toward timely resolution.
Identify subrogation, salvage, or potential fraud issues and make appropriate referrals for further investigation.
Ensure claims meet quality standards, follow company protocols, are accurately and timely documented, and are resolved and paid promptly.
Prepare and present complex, high-profile claim information to senior leadership, customers, counsel, and others, including executive loss summaries and resolution strategies.
Maintain subject-matter expertise and comply with state and local regulatory requirements; stay current on insurance laws, regulations, and trends, and potentially represent the company at industry events.
Mentor, guide, develop, and train less experienced Claim Professionals; assist with special projects as needed.
Perform additional duties as assigned.