E&O - Director_Remote

Prime Therapeutics • Home, WV

3d • $108,000 - $184,000 • Remote

About The Position

Works with business units to create Education and Outreach strategies. Determines how communication, education, and outreach activity plans should be executed to provide information and awareness, and shapes plans to reach target markets and stakeholder populations. Applies broad knowledge of Medicaid and the healthcare industry.

The role oversees the design and implementation of education and outreach activities in consultation with the Minnesota Department of Human Services, vendors, and stakeholders. It develops and maintains educational materials, supports training program development and delivery, evaluates program effectiveness, and serves as an internal subject matter expert on contract and outreach population issues. The position also coordinates logistical and administrative functions for training and outreach events.

The position requires a minimum of seven years of relevant experience, including training experience and supervisory experience, along with experience in pharmacy benefit management or health plan operations. Candidates must be eligible to work in the United States without visa or residency sponsorship and must be able to travel as needed. The position is remote. Potential pay ranges from $108,000 to $184,000 based on experience and skills.

Requirements

• Bachelor's degree; a master's degree is also listed under education level, but the posting does not clarify whether it is required or preferred.
• Minimum of 7 years of relevant experience.
• At least 2 years of experience in a Pharmacy Benefit Management or health plan operation.
• At least 7 years of training experience.
• At least 2 years of experience in a training supervisory role.
• Must be eligible to work in the United States without the need for work visa or residency sponsorship.
• Ability to provide leadership and direction to other team members.
• Demonstrated application of instructional design and adult education and training concepts.
• Ability to convert abstract ideas into concrete solutions and communicate technical information to non-technical customers.
• Proven ability to interact effectively with and positively influence organization leadership.
• Excellent facilitation and classroom management skills.
• Strong computer systems skills and understanding of computing concepts, including file structure, saving file versions, tracking changes, and advanced MS Office features.
• Ability to travel as needed.
• Strong working knowledge of MS Office, including Word, Excel, and PowerPoint.
• Superior organization and planning skills.
• Exceptional communication skills, including presentation, public speaking, and facilitation skills.
• Experience delivering classes face-to-face and remotely, with the ability to engage audiences and maintain a high energy level.
• Ability to establish credibility with the provider community and collaborate and partner with leaders.
• Experience with web-based training.
• Experience with Learning Management Systems (LMS).
• Experience authoring or editing clinical training and delivering clinical training to providers.
• Must understand, comply with, and attest to job-specific security responsibilities and controls, as well as applicable legal, regulatory, contractual, and internal requirements.
• Must be able to perform the essential functions of the job; reasonable accommodations may be made upon request, absent undue hardship.

Nice To Haves

• Preferably has worked as a clinician.
• Experience working with the California Department of Health Care Services (DHCS), Fee for Service Medicaid, and/or Managed Medicaid.

Responsibilities

• Oversee the design and implementation of outreach education and activities in consultation with the Minnesota Department of Human Services, vendors, and stakeholders.
• Research, develop, and maintain materials for education and outreach activities, including Training Plans, Provider Welcome Packets, and Provider Manuals.
• Assist the outreach team with developing training programs, including appropriate materials and delivery venues such as local live seminars, recorded seminars, and e-learning services.
• Monitor and evaluate the effectiveness of each education and outreach activity or session.
• Maintain comprehensive education and outreach registration and attendance records.
• Serve as the subject matter expert within the internal learning team on issues related to the contract and outreach population.
• Identify improvements to education and outreach content to reduce provider confusion or errors.
• Attend special events or forums identified by the Minnesota Department of Human Services.
• Provide logistical support, scheduling, administration, coordination, event planning, equipment, materials, supplies, and technology needed to address training needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director