Claims Analyst/Department Administrator

Vacatia•Fort Lauderdale, FL

About The Position

Vacatia is seeking a Claims Analyst / Department Administrator to support claims, insurance administration, and day-to-day Risk Management operations. The role helps protect company assets and keep the Risk Management department organized and running smoothly. It supports claims investigations, insurance renewals, accurate recordkeeping, compliance processes, and administrative support for the Director of Risk Management. The position collaborates with Risk Management colleagues, insurance partners, and internal stakeholders.

Requirements

Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field, or equivalent professional experience.
2–5 years of experience in claims analysis, risk management, or Property & Casualty insurance administration.
Foundational knowledge of Property & Casualty insurance principles, policy structures, renewals, and claims management.
Experience with claims administration systems, risk management platforms such as HSI, and Microsoft Excel or Google Sheets.
Strong analytical, organizational, written, and verbal communication skills.
Exceptional attention to detail, sound judgment, and the ability to handle confidential information with discretion.

Nice To Haves

Experience supporting litigation management, subrogation, or insurance recovery.
Familiarity with insurance renewals, Certificate of Insurance requests, vendor compliance, and policy documentation.
Experience supporting executive calendars, travel coordination, and departmental operations.

Responsibilities

Review incident reports in HSI for accuracy and completeness, and gather documentation for claim investigations.
Assist with claim notifications to insurance carriers and support litigation activities, including discovery documentation and tracking mediations and trials.
Support subrogation and recovery efforts, audit monthly loss data, and escalate complex or high-exposure claims to the Claims Manager.
Support Property & Casualty renewals by preparing applications and gathering exposure information.
Coordinate ancillary policy renewals, monitor expiration dates, maintain coverage documentation, and flag potential issues.
Process departmental invoices and maintain independent HOA insurance policies and records.
Manage Certificate of Insurance requests, update vendor compliance records, and coordinate auto insurance identification cards.
Coordinate calendars, meetings, deadlines, and departmental events.
Arrange domestic and international travel, lodging, and related expense logistics.
Maintain and audit risk management databases, administrative files, and departmental records.
Support daily workflows and identify opportunities to improve organization and operational efficiency.