Claims Administrator

Forward Air•Greeneville, TN

2d•Onsite

About The Position

The Claims Administrator provides administrative and operational support for the management of Workers’ Compensation and Liability claims. The role helps ensure claim files are maintained accurately, payments are processed timely, and documentation is handled efficiently. The Claims Administrator works with claims adjusters, safety personnel, drivers, vendors, and other internal and external stakeholders to support day-to-day claims activities, including data entry, file maintenance, payment processing, records management, and claim-related communications.

Requirements

High school diploma or GED required.
Strong organizational skills, including the ability to manage multiple tasks, prioritize work, and meet deadlines.
Excellent verbal and written communication skills, with strong attention to detail and accuracy.
Ability to adapt to changing priorities and maintain a high level of customer service in challenging situations.
Discretion and confidentiality in handling and protecting sensitive information.
Proficiency with Windows PCs and Microsoft O365, including Outlook, Word, Excel, and PowerPoint.
Proficiency with web conferencing tools such as Teams, Zoom, or Webex.
Comfort commuting to and working in a 100% on-site setting, with travel for related meetings or events.

Nice To Haves

Undergraduate degree preferred.
At least six months of administrative, clerical, customer service, or related office experience preferred.
Exposure to transportation, logistics, insurance, claims administration, or risk management preferred, but not required.

Responsibilities

Enter, update, and maintain claim information, reserves, payments, and supporting documentation within claims management systems.
Establish and organize new claim files by gathering and uploading required claim-related documentation.
Process vendor invoices and claim-related payments accurately and in a timely manner.
Request, obtain, and maintain police reports and other supporting documentation for claim investigations.
Manage collection activities involving claimants, insurers, contractors, and other parties as directed.
Review, sort, distribute, scan, and electronically file incoming claim correspondence and documentation.
Support claims adjusters and leadership with administrative tasks, reporting, document preparation, and records management.
Communicate professionally with drivers, claimants, insurance carriers, vendors, and other stakeholders regarding claim-related matters.
Maintain claim logs, spreadsheets, reports, and tracking tools to support department operations.
Assist with Workers’ Compensation claim administration and related documentation as needed.
Ensure claim files are complete, organized, and maintained in accordance with company policies and procedures.
Participate in training and professional development activities related to claims administration and risk management.
Demonstrate reliable attendance, accountability, and commitment to team objectives.
Perform other duties as assigned to meet evolving business needs.