Claims Administrator

Bridge Specialty Group • Olivette, MO

1d

About The Position

The Claims Administrator processes and issues payments for policyholders’ documented claims involving damaged, lost, or pilfered shipments. The role reviews submitted claims and supporting documentation, follows up on missing information and unpaid premiums, communicates claim status and investigation updates, and works with producers on coverage issues. Approved claims are prepared for payment. The position also manages salvage inventory and disposition, maintains claim files according to document-retention guidelines, and assists with general office and customer-support duties.

The successful candidate must perform the essential duties satisfactorily and obtain a resident adjuster license within 90 days of the start date, as well as complete all non-resident adjuster license requirements within six months of the start date. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Obtain a resident adjuster license within 90 days of the start date.
• Complete all non-resident adjuster license requirements within six months of the start date.
• Demonstrate planning and organizational skills, including prioritizing and planning work and using time efficiently.
• Demonstrate interpersonal skills, including maintaining confidentiality, remaining open to others’ ideas, and willingness to try new things.
• Communicate clearly and persuasively in oral communication, including in positive or negative situations.
• Demonstrate written communication skills, including proofreading for spelling and grammar, presenting numerical data effectively, and interpreting written information.
• Identify and resolve problems in a timely manner, gather and analyze information skillfully, and maintain confidentiality.
• Demonstrate accuracy and thoroughness and monitor work to ensure quality.
• Adapt to changes in the work environment, manage competing demands, and handle frequent changes, delays, or unexpected events.
• Observe safety and security procedures and use equipment and materials properly.
• Be able to perform each essential duty satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.

Responsibilities

• Date-stamp and verify submitted claims and supporting documents to approve or deny claims.
• Monitor claims for which premium payments have not been received.
• Issue and follow up on requests for missing documentation.
• Communicate with customers regarding the status and investigation of claims.
• Work with producers regarding coverage issues.
• Prepare approved claims for payment.
• Issue call tags for damaged goods.
• Maintain an inventory of received salvage.
• Arrange for profitable disposal of salvage.
• File and store claims according to document-retention guidelines.
• Participate in general office duties, including kitchen duties, customer-support calls, opening mail, and scanning documents.

Benefits

• Medical and prescription drug coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee stock purchase plan
• 401(k)
• Student loan assistance
• Tuition reimbursement
• Free mental health and enhanced advocacy services
• Paid time off
• Paid holidays
• Preferred partner discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed