Claims Administrator

Brown & Brown Insurance•Olivette, MO

About The Position

The Claims Administrator processes and issues payments for policyholders’ documented claims involving damaged, lost, or pilfered shipments. The role reviews claims and supporting documents, communicates with customers and producers, prepares approved claims for payment, and manages salvage and claim records. The position also supports general office and customer-service duties. The successful candidate must perform the essential duties satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities. A resident adjuster license must be obtained within 90 days of the start date, and all non-resident adjuster license requirements must be completed within six months of the start date.

Requirements

Obtain a resident adjuster license within 90 days of the start date.
Complete all non-resident adjuster license requirements within six months of the start date.
Demonstrate planning and organizational skills, including prioritizing work and using time efficiently.
Demonstrate interpersonal skills, maintain confidentiality, remain open to others’ ideas, and show willingness to try new things.
Communicate clearly and persuasively in oral communications, including in positive or negative situations.
Demonstrate written communication skills, including editing for spelling and grammar, presenting numerical data effectively, and interpreting written information.
Identify and resolve problems in a timely manner, gather and analyze information skillfully, and maintain confidentiality.
Demonstrate accuracy and thoroughness and monitor work to ensure quality.
Adapt to workplace changes, manage competing demands, and handle frequent change, delays, or unexpected events.
Observe safety and security procedures and use equipment and materials properly.
Perform each essential duty satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.

Responsibilities

Date-stamp and verify submitted claims and supporting documents to approve or deny claims.
Monitor claims for which premium payments have not been received.
Issue and follow up on requests for missing documentation.
Communicate with customers regarding claim status and investigations.
Work with producers regarding coverage issues.
Prepare approved claims for payment.
Manage salvage by issuing call tags for damaged goods, maintaining an inventory of received salvage, and arranging for profitable disposal.
File and store claims according to document-retention guidelines.
Participate in general office duties, including kitchen duties, customer-support calls, opening mail, and scanning documents.