Claims Adjuster - Rideshare (BI)

Reserv • Atlanta, GA

24d • Remote

About The Position

Reserv is seeking a highly organized, customer-focused Rideshare Bodily Injury Adjuster to manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. The adjuster serves as a primary point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders, working toward timely, fair, and compliant resolutions.

The role involves assessing liability, evaluating medical treatment and injury severity, reviewing documentation, and negotiating settlements across bodily injury exposures that may involve layered insurance structures specific to rideshare operations. The adjuster also collaborates with internal product and engineering teams to share insights that support improvements to claims processes and technology. The role is remote-first, with flexibility to work from anywhere and travel as needed for clients and claims.

Requirements

• Experience with rideshare, TNC, or livery claims is required.
• At least 3 years of concentrated experience in rideshare claims adjusting.
• Active adjuster license; a resident-state license if available, otherwise a Designated Home State (DHS) license.
• Willingness to obtain all required licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims needs.

Nice To Haves

• Bachelor's degree; the posting states that lacking one should not prevent applying if the other qualifications are met.
• Experience with commercial auto exposures.
• Experience handling both attorney-represented and unrepresented claims.
• Experience with third-party bodily injury claims, including catastrophic losses.
• Experience with UM/UIM bodily injury claims.
• Litigation experience.
• PIP experience (a plus, but not required).

Responsibilities

• Provide prompt, courteous, high-quality customer service to policyholders and claimants by answering calls, filing claims, and resolving requests.
• Manage an inventory of litigated and non-litigated cases.
• Investigate auto insurance claims by identifying disputes and gathering necessary information and documentation.
• Evaluate liability and damages and negotiate and settle claims with opposing parties or their insurance providers.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Manage non-litigation and litigation auto-claim disputes; communicate with involved parties and attend mediations, arbitrations, and court hearings as needed.
• Communicate regularly with clients, claims adjusters, attorneys, and other stakeholders.
• Collaborate with defense counsel, claims counsel, and litigation claims management on strategic planning.
• Develop and maintain positive working relationships with approved defense firms and other industry vendors.
• Review legal documents and ensure compliance with the initial suit-handling plan of action.
• Serve as a corporate representative for discovery review and depositions, and appear as a corporate representative at depositions and trials when needed.
• Analyze policy language, make appropriate coverage decisions, draft coverage correspondence, and manage claim files from inception to closure.
• Direct and control the activities and costs of outside vendors, including defense and coverage counsel, experts, and independent adjusters.
• Maintain adjuster licenses and continuing education requirements.
• Share feedback and insights with product and engineering teams to support claims-process and technology improvements.

Benefits

• Health insurance with nationwide coverage.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Family leave after 8 months of continuous work.
• Work from anywhere.
• Apple laptop, large second monitor, and other quality-of-life equipment as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level