Claims Adjuster Trainee - Houston, TX
About The Position
Progressive is hiring a Claims Adjuster Trainee to help customers get back on the road after an accident. This is not a field position; the trainee builds relationships with customers over the phone and learns to manage a full caseload of claims efficiently from start to finish. The role includes support from a collaborative team, ongoing coaching from leaders, and in-depth training in property damage and insurance contracts to prepare the trainee to adjust claims independently. The position is hybrid for the first 12 months. Employees work in the office two days per week selected by local leadership and may choose to work from home or the office on the other three days. After 12 months, required office days for meetings, training, and collaboration will vary according to business needs. Employees may work in the office more often if they prefer. During training, the schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. After training, the schedule will be one of the following: Monday through Friday, 8:00 a.m. to 5:00 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:00 a.m. to 6:00 p.m. The work location is 19219 Katy Freeway, Houston, TX 77094. After completing training, including any required testing, the salary range is $54,000–$57,500 per year. During training, pay is hourly and based on the annual salary.
Requirements
- Three years of work experience, or a bachelor's degree, or two years of work experience and an associate degree.
Responsibilities
- Determine coverage.
- Determine liability for damages.
- Interview customers, claimants, and witnesses.
- Partner with appraisers and estimators to manage vehicle repairs.
- Negotiate with customers and other insurance carriers and resolve claims.
- Manage a full caseload of claims from start to finish.
Benefits
- Gainshare annual cash incentive payment of up to 16% of eligible earnings based on company performance.
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts, health savings accounts, and life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable.
- Short- and long-term disability.
- Parental and family leave.
- Military leave and pay.
- Diverse, inclusive, and welcoming culture with Employee Resource Groups.
- Career development and tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
