Claims Adjuster Trainee - Houston, TX
About The Position
Progressive is hiring a Claims Adjuster Trainee to help customers recover after vehicle accidents. This is not a field position; the trainee builds relationships with customers over the phone and learns to manage claims from start to finish in a fast-paced environment. The role includes resolving a full caseload efficiently, with support from a collaborative team and ongoing coaching from leaders. Progressive provides in-depth training on property damage and insurance contracts so trainees can independently adjust claims. The role is hybrid for the first 12 months: employees work in the office two days selected by local leadership and choose whether to work at home or in the office the other three days. After 12 months, required office days for meetings, training, and collaboration vary based on business need. Employees may choose to work in the office more often. The position is located at 19219 Katy Freeway, Houston, TX 77094. Training hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. After training, the schedule is Monday through Friday, with one of these shifts: 8 a.m. to 5 p.m., 8:30 a.m. to 5:30 p.m., or 9 a.m. to 6 p.m. After completing training and any necessary testing, salary ranges from $54,000 to $57,500 per year; during training, pay is hourly based on the annual salary. The role is also eligible for an annual Gainshare cash incentive payment of up to 16% of eligible earnings based on company performance.
Requirements
- Three years of work experience, or a bachelor’s degree, or two years of work experience and an associate degree.
- Complete training and pass any necessary testing requirements.
Responsibilities
- Determine coverage.
- Determine liability, including who is at fault for damages.
- Interview customers, claimants, and witnesses.
- Partner with appraisers and estimators to manage vehicle repairs.
- Negotiate with customers and other insurance carriers and resolve claims.
- Manage claims from start to finish and efficiently resolve a full caseload.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts and health savings accounts.
- Life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable.
- Short- and long-term disability.
- Parental and family leave.
- Military leave and pay.
- Employee Resource Groups and a diverse, inclusive, and welcoming culture.
- Career development and tuition assistance.
- Annual Gainshare cash incentive payment up to 16% of eligible earnings based on company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
