Claims Adjuster - Auto Generalist (PD & BI)

Vega•Atlanta, GA

60d•Hybrid

About The Position

Vega Claims is growing rapidly and is seeking to build a roster of top-tier talent for its Active Talent Pipeline for Auto Claims Adjuster Generalists. This role is crucial in creating a world-class claims experience by managing first- and third-party claims from start to finish. The scope includes physical damage, high-severity bodily injury, and cargo losses. Additionally, the role involves driving claims success through Third-Party Administrator (TPA) oversight and collaborating with departments to pilot AI innovations. This is a hybrid position based in the Atlanta office, with the team distributed across Columbus, OH, New York, NY, Atlanta, GA, and Chile.

Requirements

5+ years of recent experience in auto claims adjudication, including direct experience with injury severity losses, physical damage, and cargo claims.
Experience handling claims up to $250k Full Direct Value (FDV).
Active Adjuster License in home or designated home state (New York licensing may be required within the first 3 months of employment).
Proficiency with estimating platforms and modern claims management software.
Proven track record of exceeding key operational targets, including cycle time, recovery rates, and settlement efficiency.
Must have experience with claims file stewardship.
Possess a bias-to-action, an owner mentality, a customer-centric focus, and the ability to thrive in a high-growth, ambiguous startup environment.
4-year degree or equivalent experience in addition to the experience noted above.

Nice To Haves

3+ years of commercial auto and/or transportation claim handling experience.
TPA management or auditing experience.
Litigation management experience.
Independent adjuster licenses in New York.
Prior Insurtech or early-stage startup experience.

Responsibilities

Analyze coverage based on facts of loss and make informed liability decisions, including complex comparative negligence assessments across first- and third-party claims.
Evaluate settlement demands and negotiate resolutions for bodily injury, physical damage, and cargo losses directly with claimants, insureds, and attorneys.
Collaborate with claims leadership on reserve adjustments, severity evaluations, and high-value claim strategies up to $250k FDV.
Drive claim success through external Third-Party Administrators (TPAs), leverage available data to identify claim trends, and work cross-functionally to test and pilot AI-native claims innovations.
Provide empathetic, clear updates to all stakeholders throughout the claim lifecycle while taking on special projects as an individual contributor to advance organizational goals.