Claim Representative, General Liability - Centennial, CO

VetJobs•Centennial, CO

7d•$67,000 - $110,600

About The Position

As a Claim Representative, General Liability, you will manage and investigate low- to moderate-complexity injury and property damage claims. The work includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within the appropriate authority and oversight. This is a fast-paced, detail-oriented, customer-focused role involving close work with customers, claimants, attorneys, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. The representative may also train and coach less experienced claim professionals.

Requirements

High school diploma or GED.
At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state law and Travelers.
Ability to communicate clearly and professionally with multiple stakeholders.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Strong customer service skills, including the ability to manage difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress and difficult situations while maintaining composure, professionalism, and accountability.
Understanding of insurance principles and terminology, state insurance regulations, claim handling requirements, and fair claims practices.
Ability to comprehend and analyze policy language.
Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Two years of liability, bodily injury, or comparable experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Manage an active caseload of injury and property damage claims from first notice of loss through resolution within the assigned level of authority.
Handle low- to moderately complex personal and business insurance liability claims, which may involve coverage disputes and contractual indemnity issues.
Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Provide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with claimants, attorneys, representatives, and other constituents; convey claim settlements within authority and issue timely, accurate payments.
Handle low-complexity litigation.
Maintain accurate records of claim activity in claim management systems.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly in AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting the job.
Perform other duties as assigned.
May provide training and coaching to less experienced claim professionals.