Claim Representative, General Liability - Centennial, CO

Military Spouse Corporate Career Network•Centennial, CO

About The Position

The Claim Representative, General Liability manages and investigates low- to moderate-complexity injury and property damage claims. The role includes customer contact, coverage determination, liability evaluation, damage assessment, timely reserve setting, and issuing accurate payments within appropriate authority and oversight. The representative works with customers, claimants, attorneys, vendors, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. The role may also include training and coaching less experienced claim professionals. The position handles claims from first notice of loss through resolution, including some coverage disputes, contractual indemnity issues, and low-complexity litigation. The representative maintains accurate claim records, adapts to technology changes and digital tools, and obtains and maintains required insurance licenses within three months of starting.

Requirements

High school diploma or GED.
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Acquire and maintain required insurance license(s) within three months of starting; an active adjuster license is required where state law requires it.
Ability to communicate clearly and professionally verbally and in writing with multiple stakeholders.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Customer service skills and ability to handle difficult conversations with empathy and professionalism.
Attention to detail, organizational skills, and ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress, maintain composure and professionalism under pressure, and take accountability for decisions.
Understanding of insurance principles and terminology, state insurance regulations, claim handling requirements, and fair claims practices.
Ability to comprehend and analyze policy language.
Ability to learn from experience and apply it to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Two years of liability, bodily injury, or comparable experience.
Experience with claims management systems.
Advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within the role’s authority.
Handle low- to moderately complex personal and/or business insurance liability claims, potentially including coverage disputes and contractual indemnity issues.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves under policy terms and management guidance.
Use internal resources as appropriate.
Communicate professionally and promptly with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
Handle low-complexity litigation.
Maintain accurate claim activity records in claim management systems.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to meet state and Travelers’ requirements within three months of starting.
Perform other duties as assigned.
May provide training and coaching to less experienced claim professionals.