Claim Coordinator

Conner Strong & Buckelew•Camden, NJ

17h•$30 - $32•Onsite

About The Position

Responsible for supporting the claim consulting team in the daily servicing of claims and claim management program for the customers of the commercial insurance lines. Provide prompt, accurate and courteous service to customers, team members and insurance companies regarding those accounts and other duties as directed.

Requirements

Detail-oriented and exceptional organizational skills
Excellent interpersonal, analytical, written and verbal communication and problem solving skills.
Self-starter, flexible, able to multi-task and handle responsibilities with minimal supervision.
Must have the ability to be flexible and work outside of the normal work day.
Proficiency required in Microsoft products; Word, Excel and PowerPoint required.
Authorized to work in the United States on a full-time basis without Company sponsorship.

Nice To Haves

College degree preferred.

Responsibilities

Interacts with carriers and internal/ external customers to ensure delivery of exceptional customer service.
Receives and reports new claims to insurance carriers, third party claims administrators and wholesalers.
Follows up on reported claims for claim number and adjuster’s contact information.
Enters all relevant information into the Claim Loss Database.
Keeps abreast of developments with claims & communicates with adjusters as necessary.
Alerts Associates/Consultants of major developments or issues.
Monitor progression of first party claims (client related auto and property) to conclusion.
Elevates claim to an Associate or a Consultant if complex or problematic.
Assist in preparing necessary reports, dashboards and claims data within Origami.
Assists Claims Team in the assigned coordinating activity of scheduling meetings and managing correspondence.
Upon client renewal, sends appropriate communications to clients, such as Claim Reporting Procedures, Claim Reporting Forms, etc.
Works in Microsoft Office Suite and various agency systems, including but not limited to: Sagitta; WorkSmart/ImageRight; and Accesses individual insurance carrier and TPA claim systems for gathering claim and loss information.
Maintains Client files that conform to company standards.
Maintains workflows, tasks and incoming mail in Agency Management System.
Ensures accuracy of client data in the agency management system.
Adheres to company policies, procedures and guidelines.
Other duties as assigned.