Claim Administrator

THE EMPIRE LIFE INS. CO•Kingston, ON

20h•CA$51,120 - CA$75,615•Hybrid

About The Position

Empire Life is looking to hire a Claim Administrator to join our Retail Operations team! We are actively seeking candidates to fill a current, open position. The environment is supportive and allows employees to achieve personal and professional goals. The work is impactful, with the opportunity to work on meaningful projects that have a positive impact on customers, the company, and society. Employees deliver excellence by providing personal, accurate, professional, and courteous service and resolution to customers. Empire Life welcomes creative and innovative thinking and encourages candidates who are not afraid to challenge the status quo.

Requirements

3+ years work experience in an office setting
Bilingualism (English/French) required
Knowledge of word processing, spreadsheet, and database computer software
Ability to prioritize and balance multiple tasks and attention to detail/accuracy
Ability to maintain confidentiality of information
Customer focus, service orientation
Ability to work independently and as a collaborative team member
Clear listening and verbal/written communication skills
Ability to apply policy terms and make timely decisions to solve problems
Adaptability
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Nice To Haves

Knowledge of Retail insurance business operations would be an asset
Previous experience using E-Capsil, C-Capsil, Ingenium and OnBase is preferred
Completion of a college diploma with courses in business communication, word processing as well as database management and spreadsheets would be an asset
Completion of a medical terminology or billing course would be an asset
Insurance related courses are an asset
Working towards LOMA ALMI and/or ACS designation

Responsibilities

Supports the Division customer service delivery promise by establishing contact with business partners and claimants, providing information, setting context to manage expectations, communicating ongoing claim status updates and answering enquiries.
Provides prompt and appropriate action in support of workflow for the team within established service standards.
Set up and input of new claims (Life, Waiver of Premium, Critical Illness and Living Benefit Advance), including terminating policies on the policy administration systems.
Assign claims to the appropriate queues, keeping within service requirements.
Participate in team collaboration to ensure optimal workflow and adherence to client service levels.
Manage the group mailbox and respond to incoming enquiries.
Provide information about new claims setup to reinsurance partners.
Prepare memos and correspondence as requested by team members.
Perform daily balancing on a rotating basis.
Perform month end account reconciliations.
Process Reinsurance billings and payments.
Tests and reports on system changes relating to claim processing that relate to claim set ups and policy terminations.
Process Express Life claims within established approval limits up to $50,000.
Manage Total Disability claims by calling or writing to claimants for an update on their condition and determining next action needed.
Outbound calls to Funeral Homes and clients.
May take inbound calls from clients and advisors reporting or following up on claims.
May provide cross functional Hybrid support across teams

Benefits

Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program