Erikson Consumer Order Desk - Claims Administrator
Jam•Baie-D'Urfé, QC
•Hybrid
About The Position
We are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance, and maintaining strong customer relationships through timely and accurate claim resolution.
Requirements
- 2–5+ years of experience in claims management
- Strong understanding of contracts, pricing, and trade promotions
- Experience with ERP systems and advanced Excel skills
- High attention to detail with strong analytical and problem-solving skills
Responsibilities
- Receive, review, and process customer claims, including deductions, billbacks, and promotional rebates
- Validate claims against approved promotional calendars, customer contracts and trade agreements, and pricing structures and funding approvals
- Ensure all supporting documentation is complete and accurate
- Analyze discrepancies and investigate root causes of invalid or incorrect claims
- Investigate claim variances (pricing issues, promotional execution gaps, volume discrepancies)
- Collaborate with Sales, Merchandising and Customer Service teams to resolve issues
- Approve, partially approve, or reject claims based on findings
- Accurately issue credits within ERP systems
- Ensure correct customer account allocation and general ledger coding
- Maintain complete documentation for audit and compliance purposes
- Respond to customer inquiries regarding claim status and resolution
- Clarify discrepancies or request additional documentation when needed
- Request additional information when needed
- Communicate outcomes clearly and professionally
- Perform periodical audits of processed claims and issued credits to ensure compliance with internal policies and contractual terms, accuracy of financial postings and supporting documentation, and consistency in claim validation practices
- Support internal and external audits by providing documentation and analysis
- Monitor and report on key metrics, including claim resolution cycle time, deduction aging, and claim accuracy and rework rates
- Support internal audits and ensure compliance with financial controls
- Monitor trends to identify root causes of recurring claim issues
Benefits
- Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
