Erikson Consumer Order Desk - Digital Sales Support Representative

Jam • Baie-D'Urfé, QC

9d • Hybrid

About The Position

We are currently seeking a motivated, detail-oriented, and customer-focused candidate to join Erikson Consumer as a Customer Service Representative. In this role, you will support customers through day-to-day inquiries, order management, and issue resolution. You will collaborate closely with internal teams to help ensure products move smoothly through eCommerce platforms and big-box retail channels. You should be adaptable, organized, comfortable multitasking, and a strong team player. If you’re looking for a role where your contributions directly impact customer satisfaction and retail execution, this could be the perfect opportunity for you.

Requirements

• 1 – 2 year of similar work experience, preferably in a distribution company
• Proficiency with Microsoft Office Applications and Excel
• Excellent communications skills (written/verbal) and interpersonal skills
• Demonstrated organizational ability and follow-through
• Demonstrated ability to work in a fast paced, dynamic environment
• Demonstrated ability to work harmoniously in a team as well as autonomously
• Strong attention to detail, meticulous

Responsibilities

• Handle daily DTC orders for various accounts
• Track shipments to ensure timely deliveries
• Ensure product validity daily
• Answer customer queries
• Support Sales and Marketing initiatives
• Answer incoming calls and emails from customers
• Co-ordinate with distribution centre to ensure orders are shipped on time
• Process Returns
• Maintain a minimal backlog
• Provide excellent support
• Provide excellent customer service.

Benefits

• Health
• Dental
• Vision
• Life
• Critical Illness
• Short- and Long-Term Disability
• Wellness Incentive Program
• Employee Assistance Program
• RRSP / 401(k) matching program
• Flextime
• summer hours
• paid vacation
• personal time off
• Generous employee discounts on our products
• Ongoing learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed