Civilian Pay Technician (Benefits)

Office of the Secretary of the Interior•Lakewood, CO

About The Position

The Civilian Pay Technician (Benefits) provides retirement, health benefits, Military Service Deposit (MSD), and Thrift Savings Plan (TSP) pay-processing services to multiple agencies serviced by the POD. The work includes updating and maintaining retirement records, health benefit enrollments, MSD records, TSP accounts, and other benefit programs. The technician applies customer-specific policies and procedures, identifies errors, makes pay adjustments with HR offices, researches and analyzes complex or sensitive payroll, personnel, and benefits issues, and uses automated payroll and personnel systems and subsystems for daily input, analysis, and corrections. The position may be filled at the GS-05, GS-06, or GS-07 level. Promotion up to the full performance level may be possible without further competition, depending on performance, but is not guaranteed. The position allows a flexible work schedule and may be suitable for occasional telework with supervisor approval and subject to agency eligibility policy.

Requirements

U.S. citizenship is required.
Must be suitable for Federal employment, as determined by a background investigation, and obtain and maintain a favorable investigation through Continuous Vetting throughout employment.
Must enroll in Continuous Vetting, which authorizes government agencies to receive notifications of criminal activity and financial monitoring.
Direct deposit of pay is required.
Selective Service registration is required for male applicants unless exempt.
Status candidates must meet applicable time-in-grade requirements.
GS-05: Meet one of the listed qualification paths: one year of specialized experience equivalent to GS-04; four years of education above high school (120 semester hours) or a bachelor's degree; or a combination of qualifying experience and education totaling at least 100%.
GS-05 specialized experience includes data processing in a subsystem interfacing with a larger computer system; financial clerical work such as verifying transaction amounts and resolving discrepancies; and answering calls or providing customer service in an office or retail setting.
GS-06: One year of specialized experience equivalent to GS-05, including researching and analyzing difficult or unique problems to identify error causes using multiple interconnected subsystems, advising customers to prevent recurring problems, processing retroactive adjustments, and interpreting and explaining regulations.
GS-07: One year of specialized experience equivalent to GS-06, including independently resolving complex or atypical issues using multiple interconnected subsystems, identifying systemic root causes and implementing corrective actions, interpreting and applying regulations to complicated or sensitive transactions, and guiding customers to prevent recurring errors while ensuring policy compliance.
Only experience and education obtained by the announcement closing date will be considered.
Applicants qualifying based on education must provide transcripts or other documentation by the announcement closing date. Education must be from an accredited or pre-accredited/candidate institution.
Foreign education used to meet qualifications must be evaluated as equivalent to an accredited U.S. education program or receive full credit at an accredited U.S. college or university.
CTAP/ICTAP applicants must submit the specified eligibility documents and meet applicable eligibility, qualification, and assessment criteria.

Responsibilities

Provide retirement, health benefits, Military Service Deposit (MSD), and Thrift Savings Plan (TSP) pay-processing services to multiple agencies serviced by the POD.
Update and maintain retirement records, health benefit enrollments, MSD records, TSP accounts, and other benefit program records.
Interpret and apply customer-specific policies and procedures relating to retirement, health benefits, TSP, and MSD.
Identify errors and make necessary pay adjustments while assisting and working with HR offices.
Research and analyze difficult and sensitive payroll, personnel, and benefits issues that may involve multiple sources of error.
Use automated payroll and personnel systems and subsystems daily for data input, output analysis, and corrections.