Civilian Pay Technician (OA)

Immigration and Customs Enforcement•Santa Ana, CA

About The Position

The Civilian Pay Technician is a customer service professional in a fast-paced, dynamic work environment, handling frequent task changes and multiple duties. The position is in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Payroll Unit, with duty locations in Irving, Texas; Santa Ana, California; or Washington, District of Columbia. It is a non-bargaining-unit, full-time term appointment lasting more than one year and not to exceed three years, subject to management approval based on workload and funding. It is not permanent and does not allow conversion to the permanent competitive service. A one-year probationary period may be required. At the full performance level, the technician supports timekeeping and payroll activities, assists employees with payroll programs and actions, reviews payroll reports, responds to pay and leave questions, audits accounts, processes adjustments when needed, and prepares reports. Applicants must meet the applicable GS-05, GS-06, or GS-07 qualification requirements and the typing proficiency requirement. Applicants must be U.S. citizens and successfully complete required background and drug screening processes.

Requirements

U.S. citizenship.
Successfully pass a background investigation and drug screen.
Males born after December 31, 1959, must certify Selective Service registration.
Ability to type at least 40 words per minute on a five-minute sample with three or fewer errors; proficiency may be demonstrated through an approved test, an authorized certificate, or self-certification.
GS-05: One year of specialized experience equivalent to GS-04 providing courteous, timely customer service by phone and email; maintaining organized electronic files for specialist or supervisory reference; and monitoring workload to keep statuses accurate and current; or four years of qualifying education above high school; or a qualifying combination of education and experience.
GS-06: One year of specialized experience equivalent to GS-05 processing basic payroll actions and using computers and software to extract, revise, or sort information from files, records, or databases.
GS-07: One year of specialized experience equivalent to GS-06 processing routine pay transactions, reviewing, analyzing, and completing forms for automated payroll systems, and generating and reviewing system output reports.
Qualification requirements must be met by the announcement closing date. Resume must be no more than two pages.

Responsibilities

Coordinate and provide technical assistance and training for timekeeping and related payroll activities.
Provide guidance and assistance to employees on payroll programs and actions.
Review and reconcile bi-weekly payroll reports.
Respond to pay and leave inquiries.
Audit payroll and leave accounts for accuracy and initiate adjustments when required.
Research, analyze, and prepare reports.