CityWorks Applications Analyst | Contract | Hybrid Nashville, TN

INFO ORIGIN INC • Nashville, TN

7d • $40 - $50 • Hybrid

About The Position

This role provides primary application support for CityWorks, which is utilized by specific general government departments. The position involves a range of responsibilities including user support, system enhancement, upgrades, conversion, training, testing, and business/project analysis for enterprise-wide applications.

Requirements

• Experience with CityWorks configuration and support.
• Experience with Crystal reporting.
• Experience with SQL queries.
• Experience with SQL Server Management Studio (SSMS).
• Experience writing SQL queries to update or extract data from a SQL database.
• Experience as a systems analyst, supporting users with issue resolution, system enhancement, upgrades, and conversion.
• Experience coordinating and conducting end-user training, including preparing and updating training materials.
• Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
• Performing business analysis activities for enterprise-wide applications such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.
• Report or form creation/modification in Crystal Reports and SQL queries using Cityworks and Land Management data.
• Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings, and preparing application requirements/specifications.
• Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.
• Data extracts from SQL based on user request and/or public request.

Nice To Haves

• Training rollout as part of an implementation is a plus.

Responsibilities

• Providing primary application support for CityWorks used by general government departments.
• Performing application testing (test plans/cases and execution) and troubleshooting for CityWorks and related systems.
• Performing business analysis activities for enterprise-wide applications, including work plan input, deliverable definition and tracking, status reporting, and conducting user meetings.
• Performing project analysis activities for enterprise-wide application projects, including work plan input, deliverable definition and tracking, status reporting, conducting user meetings, and preparing application requirements/specifications.
• Coordinating and communicating with team members, process owners, users, departments, ITS technical team, and consultants.
• Extracting data from SQL based on user or public requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed