Cityworks Analyst
About The Position
The client is looking for an Application Support Analyst to help support their document management system. This role will be supporting any incoming ticket around their platform. This individual will perform application testing and troubleshooting for all related systems and applications, report or form creation/modification. They use an older, ticketing system and the team will also be needed to perform updating and patching to the platform. Currently the team operates at 25-30% first call resolutions. Once ticket is being worked on, the tech will provide change request for cods dept and will need the ability to clearly communicate with the end user. This individual needs to come in having had some low level SQL knowledge (basic queries, proper ways of doing joins, etc), customer facing tech support experience, and experience with Application Troubleshooting- User administration and report generation.
Requirements
- Two (2) or more years of application support.
- Experience writing SQL queries/scripts.
- Experience with complex Crystal Report writing.
- Experience supporting users with issues resolution, data analysis, reporting and data extracts.
- Experience in report or form development and maintenance.
- Experience with end-user testing including preparing and updating testing environment.
- Experience with Microsoft Office Suite.
- Low level SQL knowledge (basic queries, proper ways of doing joins, etc).
- Customer facing tech support experience.
- Experience with Application Troubleshooting- User administration and report generation.
Responsibilities
- Perform application testing and troubleshooting for all related systems and applications.
- Report or form creation/modification.
- Perform updating and patching to the platform.
- Provide change requests for the coding department.
- Clearly communicate with the end user.
- Support users with issues resolution, data analysis, reporting and data extracts.
- Report or form development and maintenance.
- End-user testing including preparing and updating testing environment.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
