City Desk Representative

Border States•Ashburn, VA

13d•Onsite

About The Position

The City Desk Representative supports the operation of the city desk at Border States’ Ashburn, Virginia location. The role provides customer service by entering and filling orders, processing returns, expediting orders, offering technical assistance, and supporting Will Call and other customer needs. The representative maintains a clean, safe, and well-stocked display area; displays promotional products; maintains vendor catalogs and price sheets; reports stockouts and inventory concerns; and keeps assigned inventory locations neat, orderly, and correctly labeled. The employee must follow safety requirements, including wearing required personal protective equipment. The position may also support marketing activities, sales meetings, warehouse functions, and other duties as assigned. This is an in-person position. Border States describes itself as a 100 percent employee-owned electrical supply distributor with approximately 130 locations in 31 states. The company offers a competitive benefits package and may provide bonuses when branch and company goals are achieved. Compensation is determined by job-related qualifications and other stated factors; no pay range is provided.

Requirements

Ability to read, write, and speak English.
Excellent interpersonal, written, verbal communication, and reading skills.
Ability to plan and organize effectively.
Excellent customer service skills, including being competent, accurate, responsive, and engaged.
Ability to perform the essential job duties and satisfy job requirements with or without reasonable accommodation.
Comply with required safety practices and wear required PPE.

Nice To Haves

A two-year business or trade degree, or equivalent work experience.
At least one year of prior warehouse, city desk, and/or sales experience, with good knowledge of electrical products or systems.
Strong working knowledge of Windows PCs, Microsoft Office (Excel and Word), the internet, email, and SAP software.

Responsibilities

Provide customer service through order entry, order fulfillment, returns processing, expediting, technical assistance, Will Call, and other needed functions.
Maintain a clean, safe, and well-stocked City Desk display area.
Display specials and promotional items.
Maintain vendor catalogs and price sheets.
Notify the appropriate departments about stockouts, inventory discrepancies, and other inventory problems or concerns.
Maintain assigned inventory locations, ensuring materials have the correct locator and shelves are neat and orderly.
Follow safety requirements, including wearing required PPE.
Participate in marketing planning and strategy for Border States product lines as needed.
Help implement marketing plans as required.
Attend sales meetings as required and stay current on new products and applications.
Assist with receiving, shipping, and other warehouse associate functions as required.
Ensure batched managed material is accurately labeled and inventoried as needed.
Perform other duties as assigned by a supervisor or designate.