City Desk Representative

Border States•Ashburn, VA

11d•Onsite

About The Position

The City Desk Representative supports the operation of the city desk by entering and filling orders, processing returns, providing customer service, and maintaining an organized, clean, safe, and well-stocked City Desk display area. The role also maintains vendor catalogs and price sheets, reports stock outs and inventory concerns to the appropriate departments, and keeps assigned inventory locations neat and correctly labeled. The position is located in Ashburn, Virginia, and is performed in person. The representative may also assist with marketing activities, sales meetings, receiving, shipping, and other warehouse functions as needed. Border States is an employee-owned electrical supply distributor with approximately 130 locations in 31 states.

Requirements

Minimum of one year of prior warehouse, city desk, and/or sales experience is preferred, with good knowledge of electrical products or systems preferred.
Ability to read, write, and speak English.
Excellent interpersonal, written, verbal communication, and reading skills.
Ability to plan and organize effectively.
Strong customer service skills, including being competent, accurate, responsive, and engaged.
Ability to satisfy job requirements and perform essential duties with or without reasonable accommodation.
Ability to meet the physical activity and lifting requirements described in the posting, including continuous walking and handling, frequent standing, reaching, fingering, desk work, and use of tools.
Compliance with applicable safety requirements, including wearing required PPE.

Nice To Haves

A two-year business or trade degree, or equivalent work experience.
Prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems.
Strong working knowledge of Windows PCs, Microsoft Office (Excel and Word), internet, email, and SAP software.

Responsibilities

Provide customer service, including order entry and fulfillment, returns processing, expediting, technical assistance, Will Call, and other functions as needed.
Maintain a clean, safe, and well-stocked City Desk display area.
Display specials and promotional items to support sales.
Maintain vendor catalogs and price sheets.
Inform appropriate departments about stock outs, inventory discrepancies, and other inventory problems or concerns.
Maintain assigned inventory stock locations, ensuring materials have the correct locator and shelves remain neat and orderly.
Follow safety requirements, including wearing required personal protective equipment.
Participate in marketing planning and strategy for Border States product lines as needed.
Assist with implementing marketing plans as required.
Attend sales meetings as required and stay current on new products and applications.
Assist with receiving, shipping, and other warehouse associate functions as required.
Ensure batch-managed material is accurately labeled and inventoried as needed.
Perform other duties assigned by a supervisor or designee.