Cisco Voice Architect

Global World Technology•Fairfax, VA

12d•Onsite

About The Position

Global World Technology (GWT) is hiring an experienced Cisco Voice Architect to design, implement, and support enterprise voice, unified communications, and cloud-based solutions. The role focuses on Cisco communications platforms, including Webex Contact Center, Webex Calling, and Cisco Unified Border Element (CUBE), as well as enterprise voice infrastructure and integrations. The position is based onsite in Fairfax, Virginia, and requires the ability to pass a background check.

Requirements

At least 7 years of relevant experience in Cisco voice, unified communications, or enterprise communications engineering.
Hands-on experience with Cisco Webex Contact Center and Webex Calling.
Experience configuring and troubleshooting Cisco Unified Border Element (CUBE).
Experience with VoIP, enterprise networking, and voice infrastructure.
Strong knowledge of Cisco call routing and cloud-based communications solutions.
Analytical mindset and strong troubleshooting and problem-solving skills.
Effective communication and technical documentation skills.
Ability to work onsite in Fairfax, Virginia.
Ability to pass a background check.

Nice To Haves

Cisco Certified Internetwork Expert (CCIE) – Enterprise Infrastructure certification.
Experience executing enterprise-scale Cisco communications solutions.
Experience managing cloud communications integrations and migrations.

Responsibilities

Design, configure, and implement Cisco enterprise voice and unified communications solutions.
Troubleshoot Cisco Webex Contact Center and Webex Calling environments, resolving complex voice, network, and connectivity issues.
Maintain Cisco Unified Border Element (CUBE) solutions and call routing.
Support Cisco cloud communications platforms and related integrations.
Evaluate existing infrastructure and recommend improvements to performance, reliability, and scalability.
Collaborate with engineering teams and stakeholders to drive system improvements and technical implementations.
Maintain accurate configurations, technical documentation, and architectural designs.