Cisco Voice Systems Administrator

Quevera • Columbia, MD

3d

About The Position

Quevera is seeking a Cisco Voice Systems Administrator in Columbia, Maryland. This role supports the administration, maintenance, and performance of enterprise communications infrastructure, including Cisco Unified Communications Manager (CUCM) and related telephony systems. The administrator configures voice networks, manages dial plans, maintains systems, monitors performance, and provides technical support to help ensure reliable communications services.

Requirements

• Seven years of systems administration experience supporting programs and contracts of similar scope, type, and complexity.
• A bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university; five additional years of systems administration experience may be substituted for the degree.
• Experience configuring and administering TDM and VoIP telephone call management systems, including technologies such as Nortel Meridian PBXs and Cisco Unified Communications Manager.
• Experience with large-scale Cisco Voice implementations in multi-cluster environments and associated data networking infrastructure.
• Working knowledge of H.323 and SIP protocols.
• Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.
• DoD 8570 IAM Level II certification.

Responsibilities

• Administer and maintain enterprise Cisco Unified Communications Manager (CUCM) and related voice communication systems.
• Plan and coordinate routine system maintenance, including updates and upgrades.
• Maintain accurate documentation of system configurations and changes.
• Design, administer, and analyze corporate dial plans and traffic routing within the voice network.
• Monitor voice systems for performance and compliance with service-level agreements (SLAs).
• Provide technical support for lower-tier break/fix issues and telecommunications move, add, change, and deactivation requests.

Benefits

• 100% employer-paid medical coverage for an optional plan.
• Competitive medical, dental, and vision insurance options.
• Employer-paid short-term and long-term disability coverage.
• Employer-paid life insurance.
• $5,000 annually for education, training, certifications, and professional development.
• Career advancement through the structured iQTouch Program.
• Up to 6% 401(k) match.
• Additional 4% profit-sharing contribution at company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior