Voice Systems Administrator

T-Rex Solutions • Columbia, MD

2d • Onsite

About The Position

T-Rex Solutions is seeking a fully cleared Voice Systems Administrator to support critical communications infrastructure in the Columbia, Maryland area. The role supports customer operations by maintaining reliable, compliant, and secure enterprise voice systems. The administrator provides overall system administration for Cisco Unified Communications Manager and related systems, plans maintenance and upgrades, maintains accurate configuration documentation, and administers corporate dial plans and voice traffic routes. The position also monitors system performance and SLA attainment and supports lower-tier troubleshooting and telecommunications move, add, change, and deactivation requests.

The posting describes experience configuring and administering TDM and VoIP call manager systems, including Nortel Meridian PBXs and Cisco Unified Call Manager, as well as large-scale Cisco Voice deployments in multi-cluster environments and data networking infrastructure. Familiarity with H.323, SIP, Cisco UCS, voice gateways, virtualization, and ESXi is noted. The role requires an active TS/SCI with FSP and DoD 8570 IAM Level 2 qualification. Additional listed duties and qualifications include general IT hardware and software troubleshooting, Windows support, remote end-user assistance, and the ability to drive a company vehicle and move items weighing up to 50 pounds. Work is scheduled for an eight-hour shift between 6:00 AM and 6:00 PM, as determined by management.

Requirements

• Seven years of experience as a systems administrator (SA) in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university; five additional years of SA experience may substitute for the degree.
• High school diploma or GED.
• Three to five years of relevant IT experience, as stated in the minimum education and experience section.
• DoD 8570 IAM Level 2 required; the posting also states that an 8570 certification is required.
• Active TS/SCI with FSP clearance.
• Experience configuring and administering common TDM and VoIP telephone call manager systems, such as Nortel Meridian PBXs and Cisco Unified Call Manager.
• Ability to read, interpret, and apply technical manuals and schematics.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
• Expertise with Microsoft Windows 7 and Windows 10.
• Familiarity with Active Directory security and policies.
• Ability to work an eight-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management.
• Ability to drive a company vehicle.
• Ability to lift and move items weighing up to 50 pounds.
• Strong analytical and problem-solving skills, including the ability to manage complex technical issues independently.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills and ability to work with minimal supervision.

Nice To Haves

• Security+ certification is highly preferred.
• Large-scale implementation experience with Cisco Voice in a multi-cluster environment and data networking infrastructure.
• Working knowledge of H.323 and SIP.
• Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.

Responsibilities

• Administer enterprise-wide Cisco Unified Communications Manager and related systems.
• Plan regular system maintenance, including updates and upgrades.
• Maintain current and accurate documentation of system configurations.
• Design, administer, and analyze corporate dial plans and traffic routes for the voice network.
• Administer and monitor voice systems for performance and SLA attainment.
• Support lower-tier break/fix resolution and telecommunications move, add, change, and deactivation requests.
• Install, repair, and troubleshoot computer hardware and peripherals.
• Install and support Windows operating systems, software applications, antivirus programs, and security patches.
• Provide remote technical assistance to end users.
• Drive a company vehicle as part of job responsibilities.

Benefits

• Paid time off available immediately upon joining, prorated based on start date.
• Paid parental leave.
• Individual and family health benefits.
• Vision benefits.
• Dental benefits.
• Annual budget for training and professional development.
• Tuition reimbursement.
• 401(k) plan with company match, fully vested after 60 days of employment.
• Performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level