Voice Systems Analyst

CarolinaEast•New Bern, NC

About The Position

CarolinaEast Health System’s Information Systems Department is hiring a Voice Analyst to support the communication, collaboration, and physical security technologies used across its healthcare environment. The role installs, maintains, troubleshoots, and supports enterprise voice systems; conference room video and collaboration systems; burglar and intrusion alarm systems; electronic access control and badge systems; and video surveillance systems. The analyst works closely with IT, Facilities, Security, end users, and technology vendors to resolve issues, coordinate installations and upgrades, maintain system documentation, and support reliable operation of critical communication and security systems. The posting describes a successful applicant as having three years of enterprise voice systems experience in a large environment, the ability to manage multiple projects simultaneously, and experience with smart building systems. CarolinaEast Health System provides care across the Coastal Carolina region. Its system includes a 350-bed full-service medical center and physician practices across specialties in four counties, and employs more than 3,200 team members.

Requirements

Associate’s degree in Information Systems or a related discipline; significant prior Information Systems experience in a healthcare environment may be considered as an alternative.
Three years of experience supporting telecommunications systems and software.
Excellent oral and written communication skills.
Ability to work effectively with management and staff at different levels.
Ability to deliver customer service that upholds CarolinaEast’s Standards of Excellence.

Nice To Haves

Experience with smart building systems.
Three years of enterprise voice systems experience in a large environment.
Ability to manage multiple projects simultaneously.

Responsibilities

Install, maintain, troubleshoot, and support enterprise voice systems.
Install, maintain, troubleshoot, and support conference room video and collaboration systems.
Install, maintain, troubleshoot, and support burglar and intrusion alarm systems.
Install, maintain, troubleshoot, and support electronic access control and badge systems.
Install, maintain, troubleshoot, and support video surveillance systems.
Work with IT, Facilities, Security, end users, and technology vendors to resolve issues.
Coordinate installations and upgrades.
Maintain system documentation.
Help ensure reliable operation of critical communication and security systems.
Manage multiple projects simultaneously.