Voice Systems Engineer III

Aetos Systems • Merritt Island, FL

15h

About The Position

The Voice Systems Engineer III researches, designs, develops, integrates, tests, documents, and oversees the installation of electrical communication systems at Kennedy Space Center, including analog and digital voice communications systems. This is a represented staff position with the IBEW Union.

The role applies communication engineering standards, principles, theories, concepts, and techniques to establish system requirements and architectures; develop designs and documentation; integrate products; and support system testing, installation, and operations. It also provides sustaining engineering, troubleshooting, materials research, and labor and material estimates for system upgrades and expansions.

Requirements

• Bachelor’s degree in Electrical Engineering or Computer Science and five years of experience, or a Master’s degree in Engineering or Engineering Technology from an ABET-accredited engineering program and three years of engineering experience.
• Strong engineering, administration, and troubleshooting experience with Linux operating systems, including RHEL, Ubuntu, and other enterprise Linux distributions, and Microsoft Windows 10/11.
• Experience with system administration, patch management, user administration, and system hardening.
• Proficiency in Java and Python for application support, automation, and systems integration.
• Experience developing and maintaining Windows batch scripts and Linux shell scripts.
• Hands-on experience using Ansible for configuration management and deployment automation.
• Experience supporting enterprise voice communications, including VoIP, SIP, T1, RF communications, voice gateways, and telephony infrastructure.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, VLANs, routing, switching, firewalls, and network troubleshooting.
• Ability to troubleshoot complex cross-platform issues involving operating systems, applications, networking, and voice systems.
• Experience with system monitoring, performance analysis, and cybersecurity best practices.
• Experience authoring and maintaining technical documentation, including system documentation, implementation guides, troubleshooting guides, and change requests.
• Must be a U.S. citizen and able to pass a NASA background investigation.
• Must be able to pass an initial and random drug test.
• Must have and maintain a valid Florida Driver’s License.

Nice To Haves

• Experience supporting NASA and its related infrastructure.
• Experience administering, troubleshooting, and integrating commercial off-the-shelf products.
• Experience administering and supporting the DICES VoIP platform.
• Red Hat Certified System Administrator (RHCSA).
• Certified Cisco Networking Associate (CCNA) or CompTIA Network+.
• CompTIA Security+.

Responsibilities

• Establish voice communications system requirements and define system architectures.
• Produce voice communications installation designs and documentation.
• Develop system Acceptance Test Procedures, Functional Test Procedures, and Operational Instructions.
• Work with drafting team members to create and maintain detailed system drawings.
• Integrate custom and commercial off-the-shelf products into current voice communications system architecture and design.
• Perform sustaining engineering, including obsolescence part replacement, software upgrades, server maintenance, failure analysis, and trending.
• Orchestrate system troubleshooting efforts for escalated trouble calls.
• Create engineering instructions for work orders affecting system design and configuration changes.
• Research and order materials and components that meet voice systems specifications.
• Assess system upgrade and expansion projects and provide labor and material estimates.
• Apply communication engineering standards, principles, theories, concepts, and techniques to provide solutions to problems of moderate scope and complexity.

Benefits

• Competitive salaries.
• Education and professional development assistance.
• Multiple healthcare benefit packages and 24/7 virtual on-demand doctors’ visits.
• 401K.
• Civic Leave—time off to support a favorite charity or community.
• Paid time off for personal leave and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior