Voice Systems Analyst

CarolinaEast • New Bern, NC

3d

About The Position

The CarolinaEast Health System Information Systems Department is seeking a Voice Analyst to support the communication, collaboration, and physical security technologies used across its healthcare environment. The position installs, maintains, troubleshoots, and supports enterprise voice systems; conference room video and collaboration systems; burglar and intrusion alarm systems; electronic access control and badge systems; and video surveillance systems.

The Voice Analyst works closely with IT, Facilities, Security, end users, and technology vendors to resolve issues, coordinate installations and upgrades, maintain system documentation, and help ensure reliable operation of critical communication and security systems. Applicants should have three years of enterprise voice systems experience in a large environment, be able to manage multiple projects simultaneously, and have experience with smart building systems.

Requirements

• Associate’s degree in Information Systems or a related discipline; significant prior Information Systems experience in a healthcare environment may be considered as an alternative.
• Three years of experience supporting telecommunications systems and software.
• Three years of enterprise voice systems experience in a large environment.
• Experience with smart building systems.
• Excellent oral and written communication skills.
• Ability to work effectively with management and staff at all levels.
• Ability to deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Install, maintain, troubleshoot, and support enterprise voice systems.
• Install, maintain, troubleshoot, and support conference room video and collaboration systems.
• Install, maintain, troubleshoot, and support burglar and intrusion alarm systems.
• Install, maintain, troubleshoot, and support electronic access control and badge systems.
• Install, maintain, troubleshoot, and support video surveillance systems.
• Work with IT, Facilities, Security, end users, and technology vendors to resolve issues.
• Coordinate installations and upgrades.
• Maintain system documentation.
• Help ensure reliable operation of critical communication and security systems.
• Manage multiple projects simultaneously.

Benefits

• Robust benefits package for full-time employees.
• Benefits for part-time plus and part-time staff.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree